How To Fix Samsung Galaxy Note 9 Is Unresponsive After Software Update

The #Samsung #Galaxy #Note9 is one of the premium high end Android devices released in the market last year. It has several outstanding features that allows it to perform well making it popular among consumers. Its large 6.4 inch Super AMOLED display is great to use for viewing various multimedia content, its dual 12MP rear camera system takes excellent quality photos and videos, while its Snapdragon 845 processor paired with 8GB of RAM allows the device to multitask with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 is unresponsive after software update issue.

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How To Fix Samsung Galaxy Note 9 Is Unresponsive After Software Update

Problem: Hello. I have a Samsung Note 9. Last week I completed an update. For my usage – I barely notice any change. But the one last week was very evident. I have had app shortcuts on the sidebar disappear, icons have changed, texting is different and it is not swiping properly when I first swipe to unlock. Any ideas? Also – while I am here – the pictures on my phone keep disappearing. I have just switched from a samsung S8+ and never had that problem. Even the pictures carried over from my other phone didn’t come across with the smart switch. Both lots on the new note 9 (inherited from s8+ and those I have taken) only appear as a grey box. And something about no access to an sd drive? This is basic stuff so surely there is just a box I need to tick somewhere. I don’t understand. Please help. Thanks

Solution:  Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this problem occurred right after a software update then this is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps that you need to perform.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if any of the issues still occur.

Regarding the issue of the pictures on the phone disappearing and turning grey you should try using a new microSD card on the phone as the card you are using might already have corrupt sectors and is causing the problem. Take note that this is only recommended if you store your photos on the microSD card.

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