How to fix Huawei P20 Pro overheating issue

This post talks about overheating issue on Huawei P20 Pro and how to fix it. If you think your device gets too uncomfortably warm or overheating, this troubleshooting article should help.
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Problem: Huawei P20 Pro heating up when using apps (overheating)

Hello. I own a Huawei p20 pro and I got it 3 days back. However the phone is heating up with even slight usage of WhatsApp instagram…I owned a Samsung c7 before for 2 years and it never heated up the same…but this new phone heats up mostly near the camera and the top part.

Another issue is the battery life .. In most videos they say the battery goes up to 2 days even with intensive use ..but that’s not the case with me. It drains quite fast. To be specific I don’t play any games; I just use social media only. Please help me solve this problem as I am quite worried about my phone Thank you.

Solution: Overheating can be caused by a number of factors. If you have no idea how to begin troubleshooting your device, follow our suggestions below.

Forced reboot. Restarting your device can be an effective way to solve problems caused by temporary bugs. These bugs usually develop when a system has been running for a long time, or when there are system changes. To see if your phone reverts to its normal functions, try to hold down the Power button until the screen goes black. If the cause of the problem is a temporary bug, this reboot may help.

Clear cache partition. Wiping of your phone’s cache partition may help in fixing overheating problem if the main reason for it is due to a corrupted system cache. To ensure that your phone’s system cache is in top shape, consider doing cache partition wipe. This will force the device to delete the current cache and replace it with a new one over time. Here’s what you need to do:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  3. Let go of the buttons when the Honor logo appears.
  4. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  5. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  6. Then press the Power button to confirm selection.
  7. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Install updates. Some bugs are due to coding errors so there’s really nothing much that a user can do about them. All you can do is wait for programming changes, whether they be for apps or Android to fix them. For this reason, make sure that you install all available updates for both the Operating System and apps. If the cause of the overheating problem is known or was previously reported, there may be an update available to fix it.

If you have apps taken outside the Play Store, make sure that you know how to install updates for them. If you get all your apps from Google Play Store, then just open it and install app updates from there.

Uninstall apps. If you noticed that the overheating problem happened after you installed an app, deleting it may help. Try to recall the changes you made to the system before you noticed the problem as that might hold a clue.

Safe Mode. another way to check if there’s a third party app problem is by restarting your phone to Safe Mode. Poor app coding may interfere with Android and lead to problems. While this issue does not happen all the time, a lot of third party app problems may affect the screen or cause severe performance problems. If your screen started having problems or becoming unresponsive after installing an app, delete that app and see if that will fix it. If you are not sure but suspect that one of the apps is to blame, try to restart the phone to safe mode instead. On safe mode, your device only runs preinstalled apps while blocking third party ones. So, if the screen works normally again on safe mode but returns to its problematic state when you reboot to normal or regular mode, that’s an obvious sign that there’s a problem with one of the apps.

To see if a downloaded app is causing a problem, try to boot the device to safe mode.

  1. Turn off the phone. If you can’t turn the phone off normally, wait until the device runs out of power. Then, charge it for at least 30 minutes before doing the next steps.
  2. Turn on the phone.
  3. Once the Huawei logo screen is displayed, press the Volume Down button repeatedly until you see Safe Mode at the bottom of the screen. If you are unsuccessful, repeat Steps 1-3 until you get it right.
  4. If the screen works after Step 2, then there must be an issue with your apps. If nothing happens after Step 1, or if you are unable to boot the device to Safe Mode at all, proceed to the next solutions.

Should the screen work on safe mode and you want to know how to identify the problem app, you need to use the process of elimination to narrow down the culprits. To identify which of your downloaded apps is causing the problem:

  1. Exit safe mode by restarting your device.
  2. Check for the problem.
  3. If the problem returns, boot to safe mode again.
  4. Uninstall an app. Start with the most recently downloaded one.
  5. After each removal, restart your device and see whether removing it solved the problem.
  6. Repeat steps 1-4 until you’ve identified the culprit.
  7. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Factory Reset. Overheating can be caused by a bad app, software glitch, or hardware malfunction. If nothing has worked at this stage, you must factory reset your Huawei P20 Pro. If overheating goes away after factory reset but returns after installing your apps, one of them must be the cause. Or it can also mean that there’s a software issue behind it.

However, if the problem returns right after factory reset and even when there’s no apps installed, it’s probably due to hardware malfunction.

To factory reset your device:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Then turn the phone while holding down the following key combination: Power Button, Volume Up Button
  3. Hold down the buttons until the Huawei logo disappears from the display and the screen turns black.
  4. You can now release the buttons.
  5. This will now display the boot menu after a moment.
  6. Go to the entry “Wipe Cache Factory Reset ” with the volume keys then select it using the power key
  7. Reboot the phone once the process has completed

Send the phone in. If nothing changes after factory reset, you must contact Huawei so your phone can be diagnosed.

 


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