The #Google #Pixel3 is the latest flagship model of the search giant which has been available in the market since late last year. This device has several outstanding features one of which is that it always gets the latest software update ahead of other devices. It’s an IP68 certified phone that makes use of an Aluminum body with Corning Gorilla Glass on both the front and back. It has a 5.5 inch P-OLED display while under the hood is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 will not stay connected to Wi-Fi network issue.
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How To Fix Google Pixel 3 Will Not Stay Connected To Wi-Fi Connection
Problem: Recently my Pixel 3 will not stay connected to a specific WiFi network. I have had the phone since it was released. This seems to have started after the January Android update, but since then the February update has been applied. The network is an open/public network at my office. For over a month I had no issues connecting/staying connected to this network. Our network admin says nothing has changed, and other employees do not have an issue (but none have the Pixel 3). The phone will connect for a very short period (1-2 seconds), then drop the connection, reconnect, drop, repeat. I have removed/re-added the network, reset all the networks on my phone, and did a factory reset. I do not believe I have installed any new apps just prior to this problem starting. I would appreciate any ideas you may have.
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it.
If this issue only occurs on a specific Wi-Fi network then the problem could be caused by the router. Try having this router restarted then have its settings checked. In case the router is not causing the problem then proceed with the troubleshooting steps listed below.
Do a Soft Reset
Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles. Once this is done check if the issue still occurs.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Reset network settings
This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:
- Cellular and Wi-Fi network settings (including saved networks and passwords)
- Bluetooth connections
To perform this step
- From a Home screen, touch and swipe up to display all apps.
- Navigate to Settings – System About icon – Advanced
- Tap Reset options Reset icon.
- Choose: Reset Wi-Fi, mobile & Bluetooth
- Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
- Tap Reset settings to confirm.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs.
In case the issue still persists even after a factory reset then the best thing to do right now is to either wait for a future software update that will fix this problem or bring the phone to a service center and have it checked.
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