The #Google #Pixel3 is a premium Android smartphone released last year by the search giant. This phone and all the models in this series are best known for getting the latest software updates ahead of other devices. This is an IP68 rated device that is made of an Aluminum body and Corning Gorilla Glass 5 on both the front and back. It has a 5.5 inch P-OLED display and uses a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 call cannot be heard issue.
If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 Call Cannot Be Heard
Problem: Hello, I bought the pixel 3 and I have been having problems with phone conversations. On my end, I hear everyone clear. But multiple times (different people) say they do not hearing me clear and that it cuts off (4 times this week with different people). I am with freedom mobile. I used my old phone (nexus 6p) before with the same service and it works fine. Only happened when I switch to the new pixel 3. I have the newest update for the phone (jan 5, 2019). Bluetooth is off and nothing is blocking the microphone. I had already restart phone, system reformat is but nothing seems to work. Hopefully you have another solution to this. Thanks.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
The first thing you will need to do in this case is to check if it is a network related problem by following the troubleshooting steps listed below.
Check the signal bars
Make sure that the phone has excellent signal reception from the network as a low signal can cause this particular problem. If necessary go to an area that has a strong signal reception then check if the issue occurs.
Check if there is a network outage
Sometimes this problem can be caused by issues within the network itself. You can check the website of your carrier if there are any reports of outages in your area. You can also contact the customer service department of your carrier to verify if a network outage exists.
Try using a different SIM card
There are instances when the problem can be caused by a faulty SIM card. To verify if this is the case you should try using a different SIM in your phone.
If the problem is not caused by the network then proceed with the additional troubleshooting steps listed below.
Perform a force restart
The first thing that you need to do on your phone is a soft reset. This is usually done when the phone becomes unresponsive but can also be performed for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.
Start the phone in Safe Mode
In case the issue still persists then the next step is to check if the problem occurs when the phone is started in Safe Mode.
- With the device powered on, press and hold the Power button until the Power off prompt appears then release.
- Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
- Tap OK to confirm.
Does the issue occur in this mode? If it does not then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step that you should do is a factory reset. This will revert the phone back to its original factory condition. Take note that when you perform this step your phone data will be deleted.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
Check if the issue still occurs.
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
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