Instagram keeps crashing on Samsung Galaxy S9 Plus with “Unfortunately, Instagram has stopped” error

The error message “Unfortunately, Instagram has stopped” on your Samsung Galaxy S9 Plus is a notification that’s telling you about the app that crashed. It’s not the only sign of an app crash. Other symptoms would include apps that close immediately after opening but others can actually still use the app before it closes on its own. There are also times when the app causes the phone to lag and freeze before it force closes. The point is, whatever sign you’re getting, it’s still an app crash and if it’s a third-party like Instagram, then it’s pretty easy to fix.

You know, when it comes to app crashes, the easiest solution is to remove it from your phone, which you can only do to third-party applications. In this post, however, I want to walk you through in fixing the problem so that you could continue using the app in question and not just remove it from your device. So if you’re one of the owners of the Galaxy S9 Plus and are currently having this issue, continue reading as this post may help you, somehow.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Instagram that keeps crashing on Galaxy S9 Plus


For the Instagram to work properly on your Galaxy S9 Plus again, follow the solutions below as one of them may be able to help you.

First solution: Restart your S9 Plus

If this is the first time that you’re getting the error message or seeing the Instagram crashing, then don’t do anything complicated yet. A simple reboot may be able to fix it so hit that power key and restart your phone normally. After that, open the app to verify if it still crashes or not.

If it still does, try doing the Forced Reboot procedure which is more effective than the normal reboot. What it does is refresh your phone’s memory, close all apps running in the background and reloads all services and core functions.

  • Press and hold the volume down button and the power key at the same time for 10 seconds or until the phone reboots.

Then try to see if the problem remains and if it does, move on to the next solution.

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Second solution: Reset Instagram

A reset means to clear the app’s cache and data which will bring it back to its original settings and configuration. Aside from that, those caches and data will actually be replaced with new ones and this is done by your phone automatically. If this is just an issue with the app, then this method is more than enough to fix it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Instagram.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Try to reboot your phone after doing this to refresh its memory. After which, open Instagram to know if it still crashes or not. If it still does, then move on to the next procedure.

Third solution: Uninstall Instagram and reinstall it

There are times when some apps may encounter compatibility issues with the firmware especially if you’ve downloaded a new version of Android into your phone. An update should be able to fix it, however, it’s better to have a freshly installed app so instead of just updating it, try to uninstall it first so that all its association with other apps and services will be removed. Here’s how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Instagram.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘instagram’ in the search box.
  4. Select Instagram then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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