How to fix your Samsung Galaxy S9 Plus with Netflix app that keeps crashing (easy steps)

We have some readers who reported that Netflix keeps crashing on their Samsung Galaxy S9 Plus. We don’t know for sure why it’s happening but, of course, we already have an idea that if it’s not just about the app, then there could be a minor issue with the firmware. That’s right, this is just a minor problem as it concerns a third-party app and based on experience, you can get rid of this issue to make your phone run perfectly again. But the purpose of this post is to help you fix the problem by making Netflix run without any issues on your Galaxy S9 Plus.

In this post, I will share with you the solutions that we’ve always been using to fix problems like this. Take note that this issue has different symptoms; others may experience having the app close on them while some may get the error that, in this case, says “Unfortunately, Netflix has stopped.” We’re talking about Netflix that keeps crashing here and not just streaming issues so we need to troubleshoot the app and your phone to know what the issue really is all about and to fix it. So, if you’re one of the owners of the Galaxy S9 Plus and are currently bugged by similar issue, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Netflix that keeps crashing on Galaxy S9 Plus


The course of our troubleshooting will be to determine first if this is just a minor issue caused by some glitch in the system or with the app itself and then we’ll try to rule out every possibility starting from issues that are not complicated. With that said, here’s what you should do about this problem:

First solution: Reboot your phone

If the issue started out of the blue, then it’s more likely just a minor issue with the app or the firmware. A reboot may be able to fix it so hit the power key and restart your device. After the reboot, open Netflix to verify if the problem is fixed and if the error is still showing up or if the app still closes on its own, then try this:

  • Press and hold volume down and power keys at the same time for 10 seconds or more.

This procedure is what we often refer to as Forced Reboot as it’s very effective against minor problems caused by some apps or issues with the system. If the problem still continues after this, then you should try the next solution.

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Second solution: Reset Netflix

When it comes to applications, a reset means clearing their caches and data so that those files will be replaced with new ones. Along with them, all other files created or downloaded by the app will also be deleted and the app itself will be brought back to its default settings and configuration. If the problem is with the app, then this is more than enough to fix it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this procedure, try opening Netflix to know if it still closes on its own or shows the error. If the problem continues, then move on to the next solution.

Third solution: Uninstall Netflix and reinstall it

In this section, we will address the possible compatibility issue between the app and the firmware. This problem often occurs when the firmware has recently been updated but instead of trying to update Netflix, it’s best to just uninstall it from your phone so that all its associations will be removed. After that, download and reinstall it so that you have the latest version of the app in your phone:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Spotify, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘netflix’ in the search box.
  4. Select Netflix then tap Install.
  5. To continue, review the required app permissions then tap Accept.

These three procedures can surely fix this problem and make Netflix run smoothly on your phone again. However, if at one point the app or any other app for that matter starts to crash, then it’s best to bring the phone back to its factory settings. The following procedure will reset your phone’s Settings but all your files and data are safe, so you don’t need to make a backup.

  1. From the Home screen, gap the Apps icon.
  2. Find and tap Settings.
  3. Tap Backup and reset.
  4. Tap Reset settings.
  5. Tap Reset Settings again to confirm your action.

Reset Settings returns the device to factory defaults with the exception of Security, Language and Accounts. It does not affect personal data and downloaded applications.

I hope that this troubleshooting guide can help you, somewhat. If you have other concerns, feel free to contact us or leave a comment below.

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