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How To Fix Samsung Galaxy S9+ Randomly Playing Notification Sound

The #Samsung #Galaxy #S9+ is the larger version of the S9 flagship device. This model sports a 6.2 inch Super AMOLED display and a bigger 3500 mAh battery while also offering a dual 12MP rear camera system. It’s other hardware components are similar to the S9. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ randomly playing notification sound issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Randomly Playing Notification Sound

Problem: Phone keeps playing a notification sound, that is no longer in use as well as there being nothing, I.e messages, calls, to be notified of. Plus as there’s nothing to clear, the ‘old’ notification music can’t be turned off. The only way to stop it is by switching of my phone. It’s really annoying as it happens a lot and whilst I’m on calls, which makes it impossible for me to hear my caller. It has nothing to do with reminder notification as this is switched off. Also as mentioned it plays an old music I had on as notification sound, but I changed the music/sound some time ago. Turning off the sound, muting the notification, doesn’t get rid of it either. It’s affecting my calls a lot . Please help.

Solution:  Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this is most likely a software related problem we will concentrate our troubleshooting efforts on the software side of the device.

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if any of the the issues still occur.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issues do not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to check first if the phone works normally.

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