How To Fix Samsung Galaxy Note 9 Text Messages Disappear

The #Samsung #Galaxy #Note9 is a high end Android smartphone released last year which offers several outstanding features to consumers. As a member of the Note series it comes with a stylus which is perfect for making precise input control. It has the largest display of the series having a 6.4 inch Super AMOLED display and is the most powerful thanks to its use of a Snapdragon 845 processor combined with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 text messages disappear issue.

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How To Fix Samsung Galaxy Note 9 Text Messages Disappear

Problem: Hello, so I’ve been having this recurring problem that happens even after software updates and after many resets. Whenever I download a new theme and apply it to my phone, everything works well, the theme gets applied to the certain application it’s supposed to be applied to. Except, for some reason it always makes my default messaging app glitchy. It works fine for the first 2 hours or so then, out of nowhere, it’ll start making my conversation keep appearing and disappearing. It looks completely fine when I’m viewing all my past conversations but the moment I tap on one to text the person who’s there, it starts making the message disappear and reappear and makes my disappear at times too, and whenever the keyboard is there it takes about 5 seconds to register a tap. I would use a third party app instead but I’ve been having problems with those too recently where I try to send a picture and it makes my wifi and mobile data just not work. It signs me out of the wifi I’m connected to and it shows a little exclamation mark next to the LTE signal as well. Then the moment my picture doesn’t send, it connects again as if nothing ever happened. Sorry, it’s only 2 problems but I wanted to be as thorough as possible because it’s been bugging me for quite some time now and I want to make sure that I get everything through. My device is a Galaxy Note 9, by the way.

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available the I suggest that you download and install it first.

What you will want to do in this case is to verify if it is the theme you downloaded and are using is causing the problem by uninstall it then checking if the text messages disappear. If they don’t then you should consider getting another theme that does not cause a conflict with your messaging app. In case the issue persists even when no theme is used then proceed with the additional troubleshooting steps listed below.

Clear cache and data of text messaging app

If the text messaging app has corrupt data that is causing this problem then this step will fix the issue.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the messaging app in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset. This reset will also fix the keyboard and LTE issues that you are experiencing with the device.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if any of the issues still occur.

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