The #Samsung #Galaxy #Note9 is s premium Android device released last year which is a model best known for having a stylus. This phone is popular among consumers who constantly perform productivity tasks while on the go. The large 6.4 inch Super AMOLED display that this phone uses as well as its Snapdragon 845 processor combined with 8 GB of RAM allows for a better mobile experience. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 phone app keeps crashing issue.
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How To Fix Samsung Galaxy Note 9 Phone App Keeps Crashing
Problem: I’ve got an unlocked ATT Note 9 running on Verizon, I’ve installed the latest software version and it seemed to be working fine. After completing a data transfer from my old LGV20 the system Contacts app keeps crashing and causing the Phone app to also crash. I cannot send or receive any phone calls as of now. I’ve tried most of the suggestions out there including:
resetting the contacts app cache and data
hard rebooting the phone
clearing the partition cache data
booting in safe mode and testing
None of these seem to be working. Unless you have any better suggestions I was going to reset the phone to factory defaults and add in my apps one by one to see where it breaks. Any suggestions are greatly appreciated. thanks
Solution: Before performing any troubleshooting steps you should first make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
Since this is most likely a software related problem we will be concentrating our troubleshooting efforts on the software side of the device.
Perform a soft reset
A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.
- Press and hold the volume down button and don’t release it.
- Now press and hold the Power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
Once the phone boots up check if the issue still occurs.
Clear the cache and data of the phone app
There are cases when the problem is caused by corrupt data within the phone app. To eliminate this possibility you will have to clear the cache and data of the phone app.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list.
- To display preinstalled apps, tap Menu > Show system apps.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE
Try to check if the issue still occurs.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded on your phone can cause issues. To check if a third party app is causing this problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If the issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Your phone will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition’.
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset. This reset will also fix the keyboard and LTE issues that you are experiencing with the device.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset the issue should be fixed.
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