The #Google #Pixel3 is the latest flagship device designed by the search giant which was released last year and is popular among consumers due to its numerous outstanding features. This device has a solid build quality made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 5.5 inch P-OLED display, has a 12MP dual pixel PDAF rear camera with OIS, and uses a Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 Wi-Fi keeps disconnecting issue.
If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 Wi-Fi Keeps Disconnecting
Problem: Wi-Fi keeps disconnecting every 30 seconds especially while doing video calls. I cannot hold a smooth conversation over video calls on WiFi using any of the apps (WhatsApp/ Google Duo/ Skype/ Hangouts) because of this. My other devices connect to the same WiFi without issues.
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
There’s a possibility that the problem is caused by a software glitch which is why you should perform the software related troubleshooting steps listed below.
Perform a Soft Reset
Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Reset network settings
This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:
- Cellular and Wi-Fi network settings (including saved networks and passwords)
- Bluetooth connections
To perform this step
- From a Home screen, touch and swipe up to display all apps.
- Navigate to Settings – System About icon – Advanced
- Tap Reset options Reset icon.
- Choose: Reset Wi-Fi, mobile & Bluetooth
- Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
- Tap Reset settings to confirm.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the issue still persists even after a factory reset then the best thing to do right now is to bring the phone to a service center and have it checked.
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