Many #GooglePixel2 owners are asking us for support about their device not connecting to the internet when on wifi. Today’s article is written for this issue (and for another related case). As usual, the cases mentioned here are taken from reports from some members of our community. If you find our solutions helpful, let us know so we can publish your story in our blog as well.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: How to fix Google Pixel 2 wifi issues: wifi has no internet connection
Ever since I got the Pixel 2, it no longer wants to work correctly on my home Wi-Fi. I bought an Asus AC3100 and have that Broadcasting Wi-Fi off my AT & T router. When I had the Nexus 6p everything was great. with the pixel 2 if I connect to my ASUS router I connect but my apps and internet browsing basically comes to a halt. If I connect to the AT&T router everything works fine. has anybody else experienced issues like this? it can’t be my router as my Nexus phone works great on it and the only thing that has changed is I got my Pixel 2.
Solution: The cause of the problem may either be on the router side or the phone (Pixel 2) side.
To fix the issue, try doing our troubleshooting steps below and see which one will work.
Restart your Pixel
This should be the first troubleshooting step that you must do. A lot of minor network bugs are fixed by simply turning a phone on and off. In your case, you want to force reboot your Pixel to clear its memory and simulate a battery pull. Here’s how it’s done:
- Press and hold the Power button for a few seconds.
- Then tap Restart on your screen.
- If you don’t see Restart, press and hold the Power button for approximately 30 seconds until your device power cycles.
Restart networking equipment
If restarting your Pixel 2 won’t help, your next troubleshooting step should be to restart all network equipment involved. Make sure to unplug your AT&T modem/router and your Asus router from their power source and let them be that way for at least 30 minutes. Afterwards, turn them off in a sequential order by plugging in the AT&T router first. Once the router has initialized and the lights become stable, that’s the time that you want to plug in the Asus router. Then, after a minute or so, try to check if your Pixel would be able to connect to the internet via wifi.
Forget/disconnect from wifi
One of the common troubleshooting steps when dealing with wifi troubles is to forget or disconnect from the network you’re having an issue with. This allows a device to discontinue a possible bug that only occurs when there’s an active communication between the two devices. Once you’ve disconnected your phone from your wifi network, restart the phone before connecting it back.
Bypass Asus router
We can’t be sure if there’s any unique or isolated bug that develops when your Pixel 2 and Asus router are linked so the next good thing that you want to do is to bypass the third party equipment. By removing the Asus router from the equation, you should know if your Pixel 2 has a wifi issue or not.
If your phone’s wifi work properly when directly connected to your ISP (Internet Service Provider) router, it means you have a possible compatibility issue with your Asus router. In this case, you want to work with Asus technical support on the possible troubleshooting steps that you can do to eliminate the issue. Otherwise, you’re better off not using the said router in oyour network.
If your Pixel 2 wifi is still problematic with your AT&T router, do the rest of the troubleshooting steps below.
Check for third party apps
One of the reasons some Android devices encounter problems is apps. Not all apps are built with the same expertise so a few of them may lead to issues or interfere with Android. To see if one of your third party apps is to blame, try booting the device to safe mode. In this mode, all third party apps won’t run, leaving only pre-installed apps working. If your Pixel’s wifi connection works on safe mode but not on normal mode, you can bet one of the apps is behind it.
To restart your Pixel 2 to safe mode:
- Press and hold the Power button until the menu options appear.
- Tap Power off from the given options.
- Allow your device to power off for a few seconds.
- Then press and hold the Power button until the Google logo appears. then release the button.
- With the Google logo still on screen, press and hold the Volume Down button.
- When you see the Safe mode label in the lower-left corner of the unlock screen, release the button.
If you think that a third party app is causing the problem, you need to use the process of elimination to narrow down the culprits. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your S9 is still problematic, repeat steps 1-4.
Clear network settings
Since you’re dealing with a network glitch only, you also need to try clearing your device’s network settings to see if it helps. This is often an effective solution for most networking issues so be sure not to skip it.
- From a Home screen, tap the Arrow icon Up to display all apps.
- Go to Settings app icon.
- Tap System About icon.
- Tap Reset options icon.
- Choose from the following:
- Reset Wi-Fi, mobile & Bluetooth
- Reset app preferences
- Erase all data (factory reset)
- Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
- Tap RESET SETTINGS to confirm.
Factory reset may ultimately be needed in this case if all the above suggestions won’t work. Doing so will return your device’s software information to their defaults. To avoid losing personal data, be sure to back your files up ahead of time.
To factory reset your Pixel 2:
- Ensure that the phone is turned off.
- Press and hold the Power and Volume Down buttons until the bootloader mode appears then release. It’s represented by an Android bot image with Start label on top.
- Press the Volume Down button to select Recovery mode then press the Power button to confirm selection. After doing so, your phone will flash the Google start screen momentarily then restarts in Recovery Mode.
- When you see the Android bot image with an exclamation point inside a red triangle with No Command label beneath, press and hold the Power button.
- Press the Volume Up button once then release the Power button.
- Use the Volume button to select Wipe data/factory reset option from the Android Recovery screen.
- Select Yes to confirm.
- Wait until the factory data reset process is finished.
- Select Reboot System Now.
Problem #2: What to do if you want to revert firmware of your Google Pixel 2 to its previous version
Wonder if you can help as I appreciate you get lots of emails. I am on vodaphone. I updated the system days ago (31st July) and since then I’ve had endless trouble. all my apps close down on me after using the phone for 10 mins. the battery is draining a lot faster as well and the device gets quite hot. You can feel the processor in the back of the phone grumbling away and I then cannot get into any app without everything just closing on me almost immediately. I am unable to get into the battery as the whole phone is one together. I just wondered since noticing others having issues if there is anything I can do to get things right again.
The issues are continuing in safe mode. Ive taken the card out overnight last night, and today on freshly starting the device I had no issues until the battery warmed up. I’ve had to come on to my computer at home to message as my phone is completely useless right now. Do you think a reboot will help, or am I stuck now with a useless phone? Would like to reverse the recent update if possible? thanks in advance.
Solution: Unfortunately, there’s no easy way to revert your phone’s operating system back to its previous Android version without resorting to flashing. Flashing is an Android term when a user manually tries to install manually a stock or custom operating system. It’s not as easy as hitting the update button, just like what you do when there’s an available OTA (over-the-air) update from your carrier. Flashing requires some advanced steps and knowledge to do. It can also potentially brick the device if not done properly. If you are positive that the issues you’re having stem from the most recent update and you want to manually install the previous Android version, then you need to do some research about it first. You also need a computer and the correct firmware version for it. Any good guide should give you the list of things you need to flash your phone. Use Google to look for reliable guides on how to flash your Pixel 2. Flashing is risky and may damage your phone’s software beyond your ability to fix. Do it at your own risk.
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