How to fix Google Maps that keeps crashing on your Samsung Galaxy S9 Plus (easy steps)

“Unfortunately, Maps has stopped!” — It’s an infamous error that can occur anytime in various Android tablets and smartphones and the Samsung Galaxy S9 Plus is no exception. Apparently it’s a software issue that’s possibly triggered by some other rogue apps, software bugs and malwares, or system glitches on the phone. For network-related apps having this kind of error, server issues can likewise be the underlying cause. But the good thing is that errors like these are typically rectifiable. All you have to do is try performing some workarounds until you will finally obtain resolution. Highlighted in this context are some recommended procedures and potential solutions to deal with Google Maps error including frequent crashes on the Samsung Galaxy S9 Plus. Read on and try if any of these can help you out.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Restart your phone.

The simplest possible solution to minor software glitches and apps errors including this one is a device restart or soft reset. A lot of people were able to find this method helpful when dealing with different kinds of software problems in either iOS or Android devices so you shouldn’t skip this method. For starters, here’s how a soft reset or reboot is done on the new Samsung S9 Plus handset:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Alternatively, you can perform a soft reset with the hardware keys. Here’s how it’s done:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds.
  2. Release both buttons when the Samsung logo appears.

See if that fixed the problem with your phone’s Google Maps.

Second solution: Force close all background apps.

Aside from battery draining, apps crashes, sluggishness and other issues are likewise be attributed to background apps especially when any of them gets corrupted. To ensure that the problem you’re dealing with Google Maps that keeps crashing on your phone isn’t tied to background apps errors, then quit them all from running now. Here’s how:

  1. Touch and hold the Recent apps key at the bottom left corner of your phone. Doing so will open the recent apps previews.
  2. Locate Google Maps then swipe it to the right to close it.
  3. Alternatively, tap the X to close the app.
  4. If you have multiple apps running in the background, tap the option to CLOSE ALL.

After closing the background apps, restart your phone. This helps clear up some space of your phone’s internal memory.

Third solution: Update to the latest version of Google Maps.

Keeping apps up to date is highly recommended to keep them all optimized, stable and free from errors. Unless you’ve enabled the auto-update option on your phone, you will need to manually check for available updates to implement on your apps including Google Maps. To check for apps updates on your Samsung S9 Plus, follow these steps:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Play Store.
  3. Navigate to Menu-> My Apps.
  4. See if there are available updates for your apps including Google Maps.
  5. Tap Update next to Google Maps to install new updates for the app.
  6. If you see multiple updates, tap the option to Update All apps with updates available at once.

After installing all app updates, reboot your phone to apply all the recent changes. Then open the Google Maps to see if it’s already working fine and stable.

Fourth solution: Clear the Google Maps or Maps app cache and data.

Clearing cache and data from the Maps or Google Maps app can potentially fix the problem if it’s triggered by corrupted cache or temporary files stored in the app. Here’s how to clear app cache and data on your Samsung S9 Plus:

  1. Open the Apps screen by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Select Google Maps or Maps from the list.
  5. Tap Storage.
  6. Select the option to Clear Cache to instigate clearing of cache files from the app.
  7. Select the option to Clear Data to delete temporary data store in the app.
  8. Confirm action by tapping on Delete.

Alternatively, you can clear all cache files and data on your device storage. Here’s how:

  1. Access the Apps screen by swiping up on an empty spot from the Home screen.
  2. Then tap Settings.
  3. Select Device maintenance.
  4. Then tap Storage on the lower-right.
  5. Finally, tap Clean Now.

After clearing cache and data from Google Maps, restart your phone then see if that fixed the problem. If not, then move on and try other solutions.

Fifth solution: Wipe cache partition on your Samsung S9 Plus.

Wiping the cache partition is another cache clearing procedure but this time it’s on the phone’s system partition. Just like app’s cache, the temporary files stored in the system partition can also inflict similar issues when they get corrupted. To rule this out from the possible triggers, you can wipe the cache partition on your Samsung S9 Plus with these subsequent steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby/Home key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition from the given options.
  6. Press Power key to select.
  7. Press the Volume down key to highlight Yes, then and press the Power key to confirm selection.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Unlike a master reset or factory data reset, wiping the cache partition doesn’t delete your data and personal information from the internal storage so it doesn’t result to any sort of data loss. Nonetheless, you may still have to consider resorting to a factory data reset if the problem persists after the prior process.

Other options

Contact your carrier or Samsung Support especially if the Google Maps app started to crash after installing a new software update on your device. It’s possible that the update contains some bugs that require a fix patch as remedy. Alternatively, you may reach out to Google Support team for further assistance in performing more advanced solutions to troubleshoot and deal with complex software errors from within the app itself.

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