How to fix Galaxy S9 Play Store error 495

Play Store error 495 is a bug that can be a result of a number of things. If you’re having trouble with this error on your Galaxy S9, learn how to deal with it below.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What causes Galaxy S9 Play Store error 495

Based on cases we’ve examined so far, there’s no clear reasons for Play Store error 495. It’s possible that this bug may have multiple triggers although we’ve only found two common reasons in the cases we’ve looked into. We noticed that the bug appears to be triggered during app installation or when updating. In many cases, it also appears to only occur when a device uses wifi and not mobile data. In fact, switching to mobile data seems to fix the problem. Aside from this observations, we think that the problem may also be caused by a bug in one’s Google account, or in the Play Store app itself. Check out our suggestions below on how to handle this bug.

How to fix Galaxy S9 Play Store error 495

Troubleshooting Galaxy S9 Play Store error 495 requires doing a number of steps. Follow our suggestions below on how fix this problem.

Solution 1: Force reboot

First and foremost, you want to make sure that you refresh the system whenever this bug occurs. Not only does a restart fix unknown issues but it may also help in this particular case. Follow these steps to force restart your phone:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Solution 2: Clear cache of Play Store

There’s a chance that the problem might stem from an unknown bug within the Play Store app. To troubleshoot the said app, you can try to clear its cache first. If that won’t help, consider wiping its data afterwards.

Below are the steps to clear Play Store app cache:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and check for the problem.

Solution 3: Revert Play Store to defaults

As stated above, the next troubleshooting step is clearing Play Store’s data. Aside from deleting custom settings and app data, this process will also uninstall updates. Most mportatntly, clearing an app’s data will return this app to its factory state. We know for a fact that Play Store error 495 is not present on factory state software so this might help.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Solution 4: Remove Google account

In many cases involving Play Store problems, deleting and adding the Google account back helps. If you have multiple Google accounts, make sure to remove all of them.

Here’s how to remove a Google account from your device:

  1. Open your device’s Settings app.
  2. Tap Accounts. If you don’t see “Accounts,” tap Users & accounts.
  3. Tap the account you want to remove and then Remove account.
  4. If this is the only Google Account on the device, you’ll need to enter your device’s pattern, PIN, or password for security.

After removing the account, restart your phone before adding the same account back. Follow the steps below on how to add a Google account:

  1. Open your device’s Settings app.
  2. Tap Accounts. If you don’t see “Accounts,” tap Users & accounts.
  3. At the bottom, tap Add account.
  4. To add your Google Account, tap Google. When you sign in with a Google Account, the email, contacts, calendar events, and other data associated with that account automatically sync with your device.
  5. Follow the on-screen instructions.
  6. If you’re adding accounts, you may need to enter your device’s pattern, PIN, or password for security.

Solution 5: Clear data of Google Services Framework

Google Services Framework is one of the important Google apps in your phone. It helps in managing Google-related tasks so if its cache or data is buggy, it may also cause problems when using Play Store app. To ensure that Google Services Framework is in top shape, clear its data with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find Google Services Framework and tap it.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Solution 6: Install updates

Don’t forget to update Android and all apps at this point. Some bugs are only fixable by changing some codes. Make sure that you update from the Play Store. If you have apps taken outside the Play Store, be sure to update them as well. Contact their publishers if you don’t know how.

Aside from updating apps, you also want to update Android. Carrier or Android OS updates sometimes include fixes for known bugs too.

Solution 7: Observe on Safe Mode

There’s always a chance that a bad third party app may be interfering with Android that then results to this issue at hand. To check, kindly bring the phone to safe mode and see what happens.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone has restarted to safe mode, try to replicate the problem. If Play Store error 495 occured during an update, or when you’re installing an app, try any of them to see if happens on safe mode. If everything works fine on safe mode, then that means one of the apps is causing it.  To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Solution 8: Switch to mobile data

As mentioned previously, we noticed that Play Store error 495 seems to be absent when on mobile data. If you’re only trying to update a few apps, then go ahead and switch to mobile data. However, if you’re trying to install a game or update that involves quite significant amount of GBs, then you should probably try a factory reset first.

Solution 9: Factory reset

Wiping the phone may be your option should none of the suggestions above has not helped so far. Before you do it, be sure to create a backup of your personal data to avoid losing them.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.