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How to fix Fitbit Ionic that’s not syncing properly

While your Fitbit Ionic is a standalone health tracker, you can enjoy it’s full potential if you use it together with your smartphone. There are features that you can actually find very helpful once the tracker is paired and properly connected with a phone. But since the connection between these devices are established via Bluetooth, it isn’t as stable as compared to Wifi connections.

Don’t get me wrong, Bluetooth has been sophisticatedly been improved since it was first used but it always has its limitations. That’s the reason why there are devices nowadays that cannot pair with other devices. In the case of your Fitbit Ionic, syncing issues may occur if the connection is interrupted. So, in this post, I will guide you in troubleshooting your Ionic that no longer syncs properly with your phone and wrong data are sent across.

But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Ionic Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.

The following are the things you can do if your Fitbit Ionic is no longer syncing properly with your phone.

  1. Turn off your Fitbit Ionic and then turn it back on.
  2. Restart your phone and make sure Bluetooth is enabled.
  3. Make sure the Always Connected and All-Day Sync are enabled on your Ionic.
  4. Force close Fitbit app.
  5. Refresh connection between phone and Ionic.
  6. Uninstall Fitbit app and reinstall it.

If your tracker and your phone have been working flawlessly since you have it and then this problem started to occur, then it could be just a very minor issue. The first thing you need to do is to turn off your Fitbit and turn it back on. Here’s how you do it:

  1. On your watch, open the Settings app > About > Shutdown > confirm the shutdown.
  2. To turn your watch back on, press any button.

At the same time, restart your phone to refresh its memory and that the connection between them will be re-established.

The Always Connected and All-Day Sync features don’t need to be enabled all the time that’s why they have their own settings that allow users to turn them off at will. However, while you’re troubleshooting this problem, I suggest that you enable both to make sure your tracker constantly seeks to reconnect to your smartphone.

Now, on your smartphone, force close the Fitbit app to refresh it. If you’re on Android, hit the Recent Apps button and close all apps running in the background, you need to do the same if you’re an iPhone user. After this, open the app again and try to see if the sync between the two devices work. If still not, then you have no other choice but to do the next solution.

Syncing issues with Fitbit Ionic has always something to do with the app. This has been confirmed by some owners who were able to fix this problem on their own. What they did was uninstall the Fitbit app from their smartphone, rebooted it and reinstalled it back. The sync reportedly went back to normal after that. Please try this and see if this works for you, too.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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