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How to fix Fitbit Ionic that won’t update its firmware

Firmware updates are important because they often come with fixes to most pressing issues owners reported as well as patches to some vulnerabilities that were discovered after the release of the device. Your Fitbit Ionic should be able to receive updates every time they’re rolled out but some owners reported that their trackers could not update to the latest version of Fitbit OS.

I will guide you in troubleshooting your Fitbit Ionic to make it update its firmware. So, continue reading if you’re one of the owners of this tracker and are bugged down by similar issue as this post may be able to help you one way or another.

Before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Ionic Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.

Here’s what you need to do if your Ionic refuses to update…

  1. Reboot both phone and your tracker.
  2. Reset connection between tracker and your phone.
  3. Update Ionic through Fitbit.com Dashboard.

First of all, make sure that your devices are properly paired and connected, then reboot both devices to refresh their memories. Restart your phone first and then follow these steps to reboot your Ionic:

  1. On your watch, open the Settings app > About > Shutdown > confirm the shutdown.
  2. To turn your watch back on, press any button.

After this, try to see if the update goes through. If not, then it’s time to reset the connection between the devices. Unpair your tracker from your phone and then delete the connection in your phone. After which, let the phone scan to discover your Ionic. Pair both and make sure they’re properly connected. On your phone, do this to initiate update through the app:

  1. Verify that the latest version of the Fitbit app is installed on your phone or tablet.
  2. With your charged watch or tracker nearby, open the Fitbit app.
  3. Tap or click the Account icon > your device image.
  4. Tap or click the pink Update button. You’ll only see an option to update your device if an update is available.
  5. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. Note that updates may take up to an hour to complete. If the update is slow, don’t remove your device from your account as a troubleshooting measure.

If this fails, then try updating your Fitbit Ionic through the Fitbit.com dashboard:

  1. Find and click “Check for device update.”
  2. When prompted, log in to your Fitbit account. Fitbit Connect syncs your watch or tracker and then looks for an update. If an update is found, Fitbit Connect displays a progress bar until the update finishes. If your device has a screen, you’ll also see a progress bar there.
  3. Keep your device close to the computer during the update. When the update is done you’ll see a confirmation message and your device will restart. Note that updates may take up to an hour to complete.
  4. If the update fails to complete, try again.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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