How to fix Fitbit Flex 2 that can’t receive notifications from your phone

As long as your Fitbit Flex 2 is properly connected to your phone, it should be able to receive notifications from it. However, there are times when the notifications are late or not received at all. In such case, you just need to make sure that the connection with your phone and tracker is stable aside from other necessary troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Flex 2 that no longer receives notifications from your phone. So, if you’re one of the owners of this device and are currently being bugged down by similar issue, continue reading as this article may be able to help you one way or another.

If you are looking for a solution to a different problem with your Flex 2, then visit our troubleshooting page for we have already fixed some of the most common issues with this device. Browse through that page to find issues that are similar with yours and feel free to use our solutions. If you still need our help after that, feel free to fill up our questionnaire contact us.

Now, here are the things you need to do if your Flex 2 cannot receive notifications from your phone. These procedures are arranged based on their effectiveness based on reports from users…

Force close the Fitbit app and open it again. Notifications from phone always comes through the Fitbit app. In fact, most of the operations that come from the smartphone always comes through the app. To refresh its operations, force close it and then open it again.

Turn off Bluetooth on phone and tracker and enable again. This will refresh the connection between the devices and since we’re dealing with a syncing problem here, it’s important to do this. Go to the Settings menu of your phone and disable its Bluetooth. Then on your Flex 2, go to Settings > Bluetooth and turn Bluetooth off and back on. After this, turn on Bluetooth on your phone as well and allow devices to reconnect with each other. After that, try to see if the notifications go through.

Restart your Flex 2. The restart with Flex 2 is more like a factory reset as all its data as well as settings will be deleted but it’s potentially the solution to all firmware-related issues. Here’s how it’s done:

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.
  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the wristband.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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