How to fix Fitbit Alta HR that’s not syncing

Fitbit Alta HR depends on Bluetooth to sync with phone’s it’s connected with. While Bluetooth has evolved so much, problems would still occur every now and then but they’re not necessarily serious. Many users of the Alta HR have been complaining about syncing issues saying the data that appears on their phones aren’t the same as those with the tracker.

There’s always a fix for this problem and that’s what I’m going to share with you in this post. I will guide you on how to troubleshoot the problem so your phone and your tracker will work as one and as accurately as possible. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this short article may be able to help you one way or another.

But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Alta HR Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.

Here are the things you have to do if your Fitbit Alta HR is not syncing properly with your phone…

  1. Restart your Fitbit Alta HR.
  2. Force close fitbit app on your phone.
  3. Remove device from fitbit account and add it again.

The Fitbit Alta HR is actually a very simple device despite having a sophisticated operating system or firmware. Most of the problems that have been reported by users can be fixed by this very simple solution–reboot. Here’s how you do it…

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

After this, try to see if the problem is fixed and if not, then proceed to the next solution.

On your device, close the Fitbit app. You may have to view the most used apps and then swipe it left or right to completely close it. You’re doing this because there’s always a possibility that the syncing problem is an issue with the app and not your tracker or your phone. After force closing the app, try to open it and test to see if the problem is fixed.

The last thing you have to do on your own if the problem persists is to login to your Fitbit account via a web browser on your computer or laptop. From there, remove the Alta HR from your account and then add it back again and see if the problem is fixed. If it’s still happening, then call support.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.