The #Samsung #Galaxy #J7 is one of the higher end budget offerings of the South Korean company which uses a large 5.5 inch Super AMOLED display, has a 13MP rear camera with an aperture of f/1.7 allowing for better low light photos to be taken, and a massive 3300 mAh battery to keep the device powered all day long. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle how to retrieve data from a Galaxy J7 that’s stuck on boot logo.
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How To Retrieve Data From Samsung Galaxy J7 That’s Stuck On Boot Logo
Problem: TDG … can’t believe that I found you while searching for a solution for my J7 … but miracles do happen. I am hoping you have one more at least for me. I have a phone that started acting a bit strange … slow etc. My guess is the memory is pretty full and that at least contributed to my problems. Normally I would restart or do a soft reboot … but this time to no avail. I am not a tech person, and after spending a little time reviewing your great site … it is clear to me that my not knowing how best to care for my phone (shutting down apps, freeing up memory, etc.) is likely the cause of whatever damage may have occurred here … but that said, I thought I would at least attempt to see if I can get my phone to reboot … and then hopefully be able to retrieve my address/contacts and notes that I have taken along the way. When I try to restart or soft reboot … it sometimes begins the process with the at&t logo and sometimes the at&t jingle music … but then nothing else. I stopped by the at&t store and the rep there said he thought the “software” was corrupted and needed to be reinstalled. Led me to think I might be able to have new software reloaded and that my data would be “there” … he sent me to the local “you break and we fix it” store … and the gent there said the data I want is not retrievable as he would have to reload software (essentially wiping memory I think) and this may not solve the problem as the mother board may be damaged. So … then I found you. Based on what I have told you where should I begin in my attempt to salvage my data, phone and pictures etc.?
Solution: The best and only way to retrieve the data stored in your phone right now is to make sure that it fully boots up. There are several troubleshooting steps that can be done to fix this problem without performing a factory reset. The following are the steps that you need to perform.
Remove the micro SD card of the phone
If you have a micro SD card installed in your phone then I suggest that you remove it first as there are instances when a card with corrupted sectors can cause this problem. This will usually occur when the phone is having difficulty reading the data stored in the card.
Make sure that the phone is fully charged
There are instances when the problem occurs due to a battery that is low in charge. To eliminate this possibility you should connect your phone to its wall charger then make sure that it is fully charged. You will know when the phone has been fully charged when the LED indicator is glowing green.
Perform a soft reset
One of the first things that needs to be done when issues occur on a device is a soft reset or a simulated battery removal. This will refresh the phone software and will usually fix minor glitches.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this particular issue. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If your phone starts in this mode then you will be able to backup your phone data. Once this is done you should find out what app is causing the problem then uninstall it.
Wipe the cache partition
There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In case the above steps fails to work then you should consider doing a factory reset in recovery mode. This will however delete your phone data but will allow the phone to start normally if the problem is caused by a software glitch.
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