How To Fix Samsung Galaxy S8 Needs To Be Restarted To Send Text Message

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S8 fix the issues that they are experiencing with their phone. As we all know this is a flagship phone released last year which is still quite capable of outperforming some of the latest smartphones available in the market. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 needs to be restarted to send text message issue.

How To Fix Samsung Galaxy S8 Needs To Be Restarted To Send Text Message

Problem: I ordered this phone for my husband on October 4th 2018, since then it’s been a pain in the butt, he might as well not have a phone. Whenever someone sends him a message or he goes to send one he has to restart his phone 9 times out of 10 for the message to be received by his phone or sent to others. It’s too late to return it to Walmart and the straight talk warranty didn’t get purchased either. So I’m not sure what to do but I feel bad having ordered it for him and it being a pain for him.

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that the device is running on the latest software version. If an update is available then I suggest that you download and install it first.

Perform a soft reset

The first thing that you should do in this case is a soft reset. This will refresh the phone software and usually fixes the problem if it is caused by a minor software glitch.

  • Press and hold the volume down button and don’t release it.
  • Then, press and hold the power key while holding down the volume button.
  • Keep both keys held down for 10 seconds or more.

Make sure that the phone has a strong signal

If the network signal that the phone is getting is weak then there’s a chance that it will have difficulty sending and receiving text messages. To check if this is a signal related problem you should bring the phone to an area where the signal is strong then check if the issue still occurs.

Try using  a different SIM card

To eliminate nay SIM or account related problems you should try to use a different SIM card on the phone then check if the issue still occurs. If it doesn’t then you should consider getting a new SIM card.

Clear the cache and data of the text messaging app

There are instances when corrupt cached data within the texting app can cause this problem. To eliminate this possibility you will need to clear the cache and data of the app.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the text messaging application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  • Tap Storage.
  • Tap Clear data and then tap OK.
  • Tap Clear cache

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There’s a possibility that an app downloaded to the phone is causing this problem . To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur then you will need to find out what app is the culprit and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.