How To Fix Samsung Galaxy Note 9 Battery Discharges Very Fast

The #Samsung #Galaxy #Note9 is one of the large Android smartphone models available in the market that is also considered as one of the most powerful. It uses a 6.4 inch Super AMOLED Infinity Display that works well with a stylus. Under the hood you will find a Snapdragon 845 processor paired with 8GB of RAM which allows the phone to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 battery discharges very fast issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.   

How To Fix Samsung Galaxy Note 9 Battery Discharges Very Fast

Problem: I purchased a new Samsung Galaxy Note 9 and used it for Straight Talk. Since day one the battery discharges extremely quickly.  Using the phone for about 5 minutes the battery discharges by at least 10-15%. After several trips back to the warranty company, they replaced the unit with another Note 4.  The new unit does the exact same thing. The warranty company basically absolved itself of any further responsibility. Is this an issue you are familiar with? I would appreciate any feedback you can give.

Solution: Before performing any troubleshooting steps on this device its best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Perform a Soft Reset

The phone will usually use up more battery life if it has several services running at the same time. The first thing that you should do is to refresh the phone software by doing a soft reset.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone starts try to check if the issue still occurs.

Update your phone apps

Sometimes outdated app will cause this particular issue as it isn’t optimized to run efficiently on your device. Make sure that all of your phone apps are updated by going to the My Apps section of the Google Play Store. From here you will see any pending app updates that are available.

Check if the problem occurs in Safe Mode

Try to check if an app you downloaded is causing the problem. There are instances when an app causes a conflict with the phone software making it use up more battery life. To check if an app is causing this problem you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the battery drain issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step to consider if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component, possibly by an issue with the battery. You will need to bring the phone to a service center and have it checked if this is the case.

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