The #Samsung #Galaxy #J3 is a budget Android smartphone model that offers all of the basic features that you will be using most of the time on a phone without the extra stuff you don’t really need. It is a solid phone which uses a 5 inch IPS LCD display with an Exynos 7570 quad core processor combined with 2GB of RAM. Don’t expect this to be a a great device to use in playing games or taking photos but in terms of communications then this can function quite well. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 text messages not sending issue.
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How To Fix Samsung Galaxy J3 Text Messages Not Sending
Problem: Hi I have a galaxy j3 2017 , never had this trouble before it is similar to other comments regarding Galaxy 7 I send a text message and it takes a while to send the I get the exclamation mark come up not sent so I resent it 6 Times and gave up the friend I text which I got from him said why did I send it 6 Times .? I showed everyone him whilst he was at my home and sent him a test text and he got it whilst the test text was still going round and round ,you suggested to do a soft reset by taking the battery out apparently when I purchased the phone at my local tesco store they said you can’t take battery out is that correct .if so how do I resolve this issue.
Solution: Before you perform the troubleshooting steps listed below it’s always best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
Perform a soft reset
Most issues such as this can usually be fixed by doing a soft reset. Since you have the 2017 version of this device then the battery is non-user removable. What you will do then is to press and hold the power and volume down buttons for at least 10 seconds. Your phone should restart after this and once the device has fully booted up try to check if the issue still occurs.
Make sure the phone has a good network signal
Most cases that deal with the device having issues sending a text message is due to a weak network signal. Make sure your phone is getting maximum signal bars. If necessary you should go to an area where the signal is strong then try sending out a text message from there.
Clear the cache of the text messaging app
One factor that can cause this problem is a corrupted app cached data. To check if this is what’s causing the problem then you will have to clear the cache and data of the text messaging app.
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
- Tap Storage.
- Tap Clear data and then tap OK.
- Tap Clear cache.
As soon as this is done try to check if the issue still occurs.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the temporary data of the phone software can get corrupted which can result to issues occurring on the device. The best thing to do in this scenario is to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up and Home keys.
- Press and hold the Power key until the device vibrates, then release it. Keep pressing the Volume Up and Home keys the entire time.
- When you see the Android Recovery screen, release the Volume Up and Home keys.
- Use the Volume keys to scroll down to Wipe cache partition, then use the Power key to select it.
- Use the Volume keys to scroll down to Yes, then use the Power key to select it.
- Use the Volume keys to scroll down to Reboot system now, then use the Power key to select it.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition and will usually fix the problem in case is is caused by a software glitch.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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