How to fix Google Play Store “Error processing purchase. [DF-BPA-09]” on Samsung Galaxy Note 9

The Google Play Store issue characterized by “Error processing purchase. [DF-BPA-09]” error message only happens when you’re purchasing an app or trying to update a paid application. You may still be able to download or install other apps but the one you’re having problems with should be addressed so you could continue your purchase. The thing is, even if this error occurs, you may still be charged so in Google’s records, you already purchased the app it’s just too bad the installation or update was interrupted.

In this article, I will walk you through in troubleshooting your Samsung Galaxy Note 9, or any Android device for that matter, that’s being bugged down by this issue. I personally encountered this problem before so I already know a thing or two that could help you fix this problem. Is you’re one of the owners of this device and are experiencing similar problem, continue reading as this post may be able to help you.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Now, going back to our troubleshooting, here are the things you can do if you encounter this error:

  1. Force restart your Galaxy Note 9.
  2. Refresh your phone’s connection to the network.
  3. Clear cache and data of Google Play Store.
  4. Remove downloaded data or reinstall problematic app.
  5. Factory Reset your Galaxy Note 9.

I’ve already enumerated the things you need to do. It’s time to explain them one by one.

Force restart Galaxy Note 9. It is necessary that you perform the forced restart procedure before going to other procedures first because of the possibility that it’s just due to a firmware glitch. By doing the forced restart, you’re refreshing your phone’s memory as well as reloading its apps and services. To do this, press the volume down and power keys at the same time and hold them together for 10 seconds or more. It will reboot like it normally does and once it becomes active, open the Play Store and download the same app to see if the problem still occurs. If it still does, then move on to the next solution.

Refresh Note 9’s connection to the network. The error DF-BPA-09 may also occur when the phone loses connection while downloading or updating the app. Even just a slight interruption may occur to the same error. Regardless whether you’re using mobile data or connected to the internet via Wifi, you need to reset the network settings of your device to refresh the connection.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After this, try to see if the error still occurs and if it still does, then try the next solution.

Clear cache and data of Google Play Store. Clearing the cache and data of the Play Store will reset the app back to its default settings and configuration as well as delete and replace possible corrupt cache and data files. It’s always possible that they’re the cause of the problem. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open Play Store again and try to see if the problem still occurs.

Remove downloaded data or reinstall problematic app. Depending on whether you’ve already finished installing the app prior to the problem or got stuck in the download, you must try to uninstall it first to remove all its files and associations with the firmware and other apps. If the installation didn’t push through, try to go to the Downloads folder in your phone’s internal storage and delete files that were downloaded. Or, just proceed to the next procedure.

Factory Reset your Galaxy Note 9. At this point, it’s best to do the reset because the error could be just a result of a serious firmware issue. But before you actually perform the reset, make sure to create a backup of your important files and data as they will be deleted during the process. After that, remove your Google account from your phone to prevent from being locked out. Follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.