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Galaxy J5 keyboard won’t come up when texting

Today’s post deals with a special issue for the Galaxy J5. The issue reported below talks about a keyboard app problem on the Galaxy J5 having a problem when responding to a text. Basically, the keyboard won’t show up when texting. Learn how to deal with the problem below.

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Problem: Galaxy J5 keyboard won’t come up when texting

Hi my name is murray and i have a j5 samsung mobile i am having problems with my texting. When a person sends me a text, my keyboard wont come up so i can send messages. I have switched it off and restarted it and it does work but it will go back to the same problem. Can you help me? please or advise what i can do. this problem has just started. Kind Regards.

Solution: The cause of the problem may be app-related or a bug with the operating system. Here’s what you can try to fix it.

Forced restart

Sometimes, this simple procedure can fix bugs that developed after the system has run for a long time. By manually forcing your Note8 to reboot, you’re basically simulating a battery pull, which, in older mobiles with removable battery packs, was an effective way to refresh the system. If you haven’t tried this one yet, here are the steps that you can do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Wipe the cache partition

Sometimes, bugs may develop if the system cache, stored in the cache partition, is corrupted. This sometimes happens after an update or if there’s a system-wide change. To see if the problem is due to a bad system cache, try to clear the cache partition and see what happens.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clear app cache

One of the direct ways to deal with a possible app problem is by clearing the said app’s cache. Like the system cache, app cache may be become corrupted after an update or by other reasons. To ensure that the keyboard app has a good cache, try to refresh it with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your keyboard app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your J5and check for the problem.

Revert app to its defaults

Clearing the keyboard app’s data deletes its current configuration and return them to defaults. This is often an effective way to fix bugs caused by misconfiguration or compatibility with other apps.

To clear your keyboard app’s data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your J5 and check for the problem.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your device and check for the problem.

Observe on Safe Mode

Sometimes, a third party app may interfere with Android or with other apps. To see if there’s a third party app causing the problem, restart the phone to safe mode. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Remember, safe mode suspends all third party apps. If you are using the default Samsung app and it works normally on safe mode, that means one of the downloaded app is the culprit. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your J5 is still problematic, repeat steps 1-4.

Reset all settings

This procedure is separate from the previous one as it covers all settings of your Android device and not just the apps. To do this, follow the steps below:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Use another keyboard app

We assume you’re using the default Samsung keyboard app. So, if the bug remains at this point, we suggest that you try another keyboard app such as Google keyboard. If you don’t want that, you can install third party keyboard app from the Play Store.

Factory reset

Should none of the suggestions above won’t help at all, you have to wipe the phone and return all software settings to their defaults. Make sure to back your files up ahead of time.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


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