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What to do if Google Pixel 3 XL restarts when playing games

The Google Pixel 3 XL sports excellent hardware and is considered one of the top tier devices in the market today. However, if you noticed your own Pixel 3 XL restarting when playing a game, it can signal a problem. Learn how to fix the issue by following our troubleshooting guide below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix a Google Pixel 3 XL that restarts gaming

There can be many factors why your Pixel 3 XL can’t remain stable when playing. The troubleshooting steps below should help you isolate the real reason.

Install app updates

This is usually the most effective way to fix this kind of problem. Game developers consider the phone models of devices that their app support so it’s seldom that games causes a device to restart. If it does do occur, coding changes are usually released to fix it. So, it is very important that you keep the game app updated at all times, and especially when your Google Pixel 3 XL randomly reboots when loading it.

If you get games from non-Play Store sources, you may have to talk to the developer how to update the game.

For those who only install apps from the Play Store, all you need to do is to update the app the usual way.

Check for compatibility

In majority of cases, once an app has been installed, it usually means that it is compatible with the device. However, some app may raise incompatibility issues if there’s any coding changes that were implemented after an update. Be sure to check the log changes in the installation page of the app in question if this is the reason for the problem. Known bugs are usually acknowledged by developers by posting them in their app’s installation page in the Play Store.

Check for system (Android) updates

Some bugs may be brought about not by app updates but by Android or system updates themselves. Still, it’s always a good idea to always install the latest available Android update to keep your phone up-to-date.

If you noticed that your Pixel started to restart when playing a game after a system update, there may be a coding-related problem. Try to reinstall the app or wait until a new update is released to fix the problem.

Clear app cache

Some app issues are caused by a bug within the app itself. To see if the said bug is due to a bad cache, follow the steps below to clear an app cache:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3 XL.

Clear app data

In other cases, bugs may occur if there’s an issue with an account linked to the game, or if there’s other information that has become outdated. To ensure that the game’s data is intact, you can reset it to its factory state. Here’s how:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3 XL.

NOTE: Reverting the app to its factory state may delete game progress that is saved locally.

Check storage

Some games may require large amounts of available space when used or when updating. Make sure that there’s more than enough available space in your phone to avoid interruptions when playing. We suggest that you maintain at least 1GB of free space all the time for new app and system updates, as well as to allow apps to build cache uninterrupted.

If you’re running out of space on your device, try to move non-system critical apps and data to an SD card, or if you don’t have one, to a computer or another phone.

Reinstall app

Any app troubleshooting guide should include this one. Manually removing an app from the system is usually  a good tactic to refresh the system. If you’re having a problem with a downloaded app or game, make sure to do this suggestion.

If the problem occurs when using a pre-installed app, follow the steps above on how to clear its data.

Check for overheating

Smartphones are designed to shut off on their own when internal temperature reaches a certain level. This is to avoid damaging the system while in operation. If your Pixel 3 XL becomes uncomfortably warm when gaming and restarts, it is overheating. Let it cool off for at least 30 minutes before turning it back on.

Overheating while gaming is usually a sign that the system may be overworked. Too much gaming on smartphones may not be good for the device’s longevity. The longer you play games on your device, the faster the battery drains, shortening its life in the long run. Remember, Lithium-based batteries like the one in your Pixel can’t last long. The more you stress it when gaming, the shorter its life becomes.

Report the bug

If your Google Pixel 3 XL continues to reboot on its own even when you’ve already tried our suggestions above, the problem may be something that’s beyond your ability to fix. Be sure to contact the game developer to report the trouble.

 


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