Samsung Galaxy A5 keeps showing “Unfortunately, Facebook has stopped” error [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy A5 contacted us regarding the error message “Unfortunately, Facebook has stopped.” Apparently, the error means that the Facebook app crashed or stopped working for some reason. It might be just a minor issue but it’s very annoying especially if you’re using the app daily.

In this post, we will look into this problem and we’ll consider every possibility and rule them out one-by-one until we can determine what the problem is all about. We need to get rid of the error message so that you can continue using the app without interruption. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading below as this post may be able to help you.

Now before we proceed, if you have other concerns with your device, make sure you visit our Galaxy A5 troubleshooting page for we have already addressed some of the most common problems with this phone. Find issues that are similar with yours and use the solutions or workarounds we suggested. If you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy A5 with “Facebook has stopped” error

The purpose of this troubleshooting guide is for us to determine what the problem is all about so that we can try to find a solution that may fix the problem for good. While we want to help our readers, we don’t suggest things that can potentially damage their phones so you can rest assured that this guide is safe for your device and your data.

Clear cache and data of Facebook app

The error message specifically mentions Facebook to be the one that’s crashing so we’ll have to go after it first. It’s pre-installed on your Galaxy A5 so you cannot remove it but you can reset and update it. The first thing I want you to do is the reset because it’s very effective in dealing with app-related issues.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Find and tap Facebook.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

After doing this procedure, open the app to verify if it still crashes and if so, the next thing you should do is try to update it. Even if it’s pre-installed on your device, updates are still rolled out for the app separate from the firmware so you need to check if there’s an available update for the app and if there is, install it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Facebook and then tap Update to update it. If the Update button is disabled, it means there’s no available update for the app.

After updating it and it still crashes, move on to the next method.

Try to update Messenger

Facebook and Messenger work together to give you a smoother and better experience when communicating with your friends. The latter however, is not pre-installed on your phone so it’s basically third-party.

Some of our readers reported that they’ve been able to fix the problem by updating Messenger and that’s what I want you to do in this procedure because there’s a chance it’s just a temporary compatibility issue:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Messenger and then tap Update to update the app.

After this procedure and the error still shows up every time you open Facebook, then it’s time to look at this problem at a different perspective.

Run your phone in Safe mode

This will temporarily disable all third-party apps which might be the cause of the problem. Doing this procedure will immediately isolate the problem. So if the error doesn’t show up in this mode, it means the problem is caused by one or some of the apps you installed. You then need to find that app and then uninstall it to fix the problem.

This is how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

And this is how you uninstall an app from your phone:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the error still pos up even in safe mode or if the problem continues even after uninstalling some apps, then you should try the next step.

Run in Recovery Mode and wipe cache partition

Corrupt system caches may also cause applications to crash that’s why it’s necessary to delete all caches in your phone so that they will be replaced with new ones. Fortunately, there’s an easy way to do that and all you need to do is run your phone in recovery mode and wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem continues after doing this procedure, then you have no other option but to reset your phone.

Backup files and do the Master Reset

For an app-related problem, a reset is the end of it but you will have to go through the hassle of backing up your files and data before the reset and restoring them after. But when it comes to effectiveness, this is a procedure you can always count on. So take time to make a backup of your files and data, then disable the Factory Reset Protection by removing your Google account from your phone. After which, feel free to follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or the other. Feel free to contact us in case you still need our help.

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