How To Fix Samsung Galaxy J6 Unfortunately Messages Has Stopped Error

The #Samsung #Galaxy #J6 is one of the popular mid range android devices available in the market today. This phone sports a 5.6 inch Super AMOLED display which has excellent color reproduction qualities. Under the hood is a capable Exynos 7870 octa core processor which when paired with 3GB of RAM allows the phone to easily handle the most demanding apps. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 unfortunately messages has stopped error.

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How To Fix Samsung Galaxy J6 Unfortunately Messages Has Stopped Error

Problem: Can’t open messaging app. If I receive a text it’s showing there is a text to be read but on opening eventually it gives a message that says “messaging keeps stopping close the app” thereby refusing me to read the messages. At one point it was talking of not having enough space and I deleted some unnecessary apps to fix the problem but nothing has be resolved. I restarted the phone several times to no avail. What should I do without loosing important information contained therein. Please help

Solution: Before troubleshooting this problem I recommend that you make sure that the phone is running on the latest software version first. If an update is available then download and install it first in your phone.

Clear the cache and data of the text messaging app

Since you are having an issue with the text messaging app then the first thing you should do is to clear the cache and data of this app from the application manager. This action will clear out the temporary data of the app which is corrupted can cause this problem.

  • From the Home screen, tap the Apps icon.
  • Find and tap on Settings.
  • Touch Applications and then Application manager.
  • Swipe to ALL tab.
  • Find and touch Messages.
  • Touch the Force Close button first.
  • Then, tap Storage.
  • Tap Clear cache and then Clear data, Delete.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Press and hold the Power key.
  • As soon as you can see the Samsung Galaxy J6 logo on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You can release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.

Delete the system cache

If you recently updated your phone software then there’s a possibility that some of the phone’s cached data can get corrupted. To eliminate this possibility you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy J6 logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot

Perform a factory reset

One last troubleshooting step that you should consider is a factory reset which will revert the phone back to its original factory condition. Since your phone data will be deleted in the process you should  create a backup copy first before proceeding.

  • Backup your data.
  • Remove your Google account.
  • Disengage screen lock.
  • Turn off your phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy J6 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot

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