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How To Fix Samsung Galaxy A9 Not Turning On After Battery Drained Completely

The #Samsung #Galaxy #A9 is the latest model in the A series of devices that has just been recently released. It is a premium mid range phone that uses a metal frame and a glass back. It sports a 6.3 inch Super AMOLED display while under the hood is a Snapdragon 660 processor which when combined with 8GB of RAM allows the phone to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today.  In this latest installment of our troubleshooting series we will tackle the Galaxy A9 not turning on after battery drained completely issue.

If you own a Samsung Galaxy A9 2018 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy A9 Not Turning On After Battery Drained Completely

Problem: I had bought an A9 a week ago from an online retailer after seeing the great specs the device has and considering that it does not cost a lot. The retailer had excellent reviews and I had enjoyed using my phone for the few days it worked. Aside from a stray volume and power button issue (sometimes the phone wouldn’t respond to a click), it seemed there were no other problems with the device. However, recently, I had let my phone shut down after reaching 0% and found that I couldn’t turn it back on. The only indication of a power on would be a line of white flashing on the screen before shutting off. Moreover the charging icon showed when the phone is plugged in, but it never got farther than that (EDIT: it seems to stick with the charging icon even after being unplugged, odd). Any and all help would be appreciated.

Solution: There’s a possibility that the problem is due to the battery not being charged properly thus the phone can’t turn on. Follow the troubleshooting steps listed below to fix this problem.

Clean the charging port of the phone

The first thing that you will have to do is to make sure that the charging port is free from any presence of dirt or debris as this could interfere with the charging process. The best way to clean this port is to use a can of compressed air.

Charge the phone using its wall charger

Once the port has been cleaned try to fully charge the phone. You will know when the phone has been fully charged if the LED indicator becomes solid green.

Try using a different charging cord and wall charger

In case the phone does not charge then you will have to use a different USB cord and wall charger to charge the phone. You should also check if the phone can charge from a computer USB port.

Perform a soft reset

When the phone battery is fully charged it’s time to check if the phone can turn on. Perform a soft reset by pressing and holding both the power and volume down buttons for at least 10 seconds.

Start the phone in Safe Mode

There are instances when an app you downloaded can cause this problem. To check if this is the case you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone Off
  • Press and hold “Power”
  • At the “Samsung” logo, release “Power” and immediately press and hold “Volume down”
  • After the phone finishes rebooting, release the keys. A “Safe Mode” watermark should be visible in the lower area of the home screen

If the phone starts in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the  phone to a service center and have it checked.

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