Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #A9 fix the issues that they are experiencing with their phone. This is the latest member in the A series of devices that is best known as “The world’s first quad camera smartphone”. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 not connecting to Wi-Fi network issue.
If you own a Samsung Galaxy A9 2018 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy A9 Not Connecting To Wi-Fi Network
Problem: Hello, My Samsung galaxy A9 is about 1 week old and is no longer able to connect to my wifi at my home (it has been successfully connected since i bought it). Within the past 2 days, I noticed my internet would connect and disconnect quickly for a few moments, then remain connected. Within the last week, my device is able to connect when initiated by me, but will not stay connected for more than a second or two. All of my other devices continue to connect without issue. I have attempted the fixes on your help page with no success. It is important to note that my device connects easily with other known wifi signals (ones that I frequently use) and new wifi signals. Thank you for your help.
Solution: Before performing the troubleshooting steps listed below it’s important to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
Connect your phone to a different Wi-Fi network
The first thing you will need to do in this case is to check if the problem occurs when the phone is connected to other networks. If the problem does not occur then you will need to check your home router. You can do the following steps such as rebooting the router, updating its firmware, and finally factory resetting the router.
Reset the network settings
In case the problem occurs even if the phone is connected to a different Wi-Fi network then it’s time to troubleshoot the phone. The first thing to do is to reset the phone network settings. By performing this step you are wiping the network configuration including saved Wi-Fi networks of the phone.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings – General Management – Reset – Reset network settings.
- Tap Reset settings.
- If you have set up a PIN, enter it.
- Tap Reset settings. Once complete a confirmation window will appear.
Once this is done check if the issue still occurs.
Check if the problem occurs in Safe Mode
One way to check if an app you downloaded is causing this problem is by starting the phone in Safe Mode. When your phone is started in this mode only the pre-installed apps are allowed to run making it easier to determine if an app you downloaded is the culprit.
- With the phone turned on press the turned on start pressing the Power button.
- If the menu pops up tap Power off and tap the option to open Safe mode.
- Wait for a few moments.
- The device is now booted in Safe Mode
In case the issue does not occur in this mode then you should find out what app is causing the problem then uninstall it.
Wipe the cache partition
Your phone will save temporary data in its storage space which makes the device run efficiently. This temporary data however can become corrupted and can cause certain issues to occur on the device. To check if this is what’s causing the problem you will have to wipe the cache partition of your phone.
- Turn off your device.
- Now Press and hold the Bixby, Volume Up and Power buttons for few secs.
- After you see the Android Logo is displayed, release the Power and Bixby button, but keep holding the Volume Up button until the Recovery Mode screen shows up
- Now you can see the Android System Recovery Menu option.
- Use volume keys to highlight wipe cache partition and use the power button to select it
- Confirm by selecting yes option
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data as it will be erased in the process.
- Go to settings of your phone.
- Now Scroll down and select General management option
- Tap on Reset option
- Choose Factory data reset
- Select the option ‘Erase everything’ and then wait till your device gets rebooted with the factory settings.
Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs. In case the problem persists then you will have to bring the phone to a service center and have it checked.
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