How To Fix Samsung Galaxy A6 Randomly Shuts Down When Location Services Is On

The #Samsung #Galaxy #A6 is a premium mid range Android smartphone which provides a good user experience at an affordable price. This phone has an Aluminum back with a 5.6 inch Super AMOLED display at the front. Under the hood is a capable Exynos 7870 octa core processor which when combined with 4GB of RAM allows the device to run apps smoothly. Although this is  solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 randomly shuts down when location services is on issue.

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How To Fix Samsung Galaxy A6 Randomly Shuts Down When Location Services Is On

Problem: My issue now is I have a Galaxy A6 which randomly shuts down. I have read and performed your suggestions to no success on resetting the phone and have done a total factory reset.  Through the process of elimination I think I may have found the root of the issue lying in my location services. I have noticed, I don’t have any issues when location services are Off. But, sure as the sunrise, when I activate my location services you can bet your britches the outcome (shutdown of my phone) is as guaranteed as the sun sets.

Solution: Before performing any troubleshooting steps it’s best to make sure that the phone is running on the latest software version. If an update is available then you should download and install it in your phone.

This particular issue can be caused by several factors. One of the main reason why this is happening is due to a software glitch. There’s also the possibility that this can be caused by a faulty hardware component. What we will be doing right now is to eliminate the software related factors that can be causing this problem.

Perform a soft reset

The first thing you will need to do is to restart the phone. This will refresh the phone software and will usually fix this type of problem.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  • Press and hold the Power button to switch it back on.

Check if the problem occurs in Safe Mode

The next thing to do is to check if the problem is caused by an app you downloaded. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the phone does not randomly restart in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your device will store cached data in a special partition. This data helps apps run faster making for a better mobile experience.There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the above steps fails to fix the problem then this is most likely caused by a faulty hardware component already. The best thing you will have to do right now is to bring the phone to a service center and have it checked.

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