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What to do if Samsung S8 Plus update notification won’t go away (persistent update notification)

Is your phone having trouble with update notifications that won’t go away, even after installing a system update? Find out how to deal with it in this post. We know that this issue does not only occur on the Galaxy S8 Plus so be sure to also follow our suggestions even if you have a different Samsung Galaxy unit.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Samsung S8 Plus keeps update notification won’t go away (persistent update notification)

Hi, I have a Samsung Galaxy S8 Plus. The problem I have is it is telling me to install a software update which I did and it said that the update had been installed but then a notification came up again saying that I needed to install a software update so I did and again it said the update had been installed but then the notification came up again. All in all I’ve done 4 software updates now and the notification still won’t go away.

Solution: If you’re positive that the phone did the update successfully but the update notification keeps returning, there may be an issue with the system cache. Try to clear the cache partition where the system cache is kept to see if that will fix the issue. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition won’t help, return the phone’s software to their defaults with factory reset. There may be a software bug that triggers the persistent update notification. Consider returning all settings to their factory state to fix it.

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Downgrade Android OS or contact Samsung

Should the problem return after a factory reset, the most likely reason is software-related. You have two options in this situation: one is to flash the previous Android version and the other is to get Samsung’s help.

Flashing is not officially supported by Samsung and can put the device at risk. If you want to see if flashing the older Android version will fix the issue, do it at your own risk.

We highly recommend though that you stay safe by getting help from Samsung instead. Make sure to contact them first so you can set up repair or replacement appointment.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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