The #Samsung #Galaxy #S9+ is a flagship device released this year that’s best known for its large 6.2 inch Super AMOLED display. This makes the phone best used when playing mobile games or viewing various multimedia content. Under the hood is a powerful Snapdragon 845 or Exynos 9810 processor ( depending on which region the phone was bought from) and 6GB of RAM which allows the device to run multiple apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ Internet crashes after software update issue and other related problems.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9+ Internet Crashes After Software Update
Problem: Well, after updating my S9+ software i occasionally get an error where i’ll be watching a video online and it would suddenly stop, and refuse to play, then the Internet would crash, and playing any other video on the device doesn’t work, that means recorded videos in storage and youtube videos in the app, none of them play, and then my phone freezes and either restarts itself, or i have to do a soft reset to shut it down because pressing the power key alone usually doesn’t work. Looking for some advice from you guys bcos everyone always recommends resetting a phone every time someone has an issue its the go-to response, but in my case i am unable to do a factory reset.
Solution: If this problem occurred right after a software update then you should check if this is caused by old software data that has not been completely removed. You will have to start the phone in recovery mode then from here wipe the cache partition of the device then do a factory reset. Take note that this will erase your phone data. In case this does not fix the problem then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.
S9+ Software Update Fails To Install
Problem: After an update awhile ago my phone got a new update which is the normal update procedure I let it update but I play on it while it’s updating and once it shuts my phone off and tries to continue the update after it says 1 percent done a little green thing pops up and my phone comes back on and says the update failed and when I try again it says all the updates are installed and says to wait 24 hours and then does the same thing every month.
Solution: Try updating your phone using Smart Switch.
- Go to Samsung’s Smart Switch website and download the software on your computer.
- Install and open Smart Switch on your computer and connect your phone using a USB cable.
- If you haven’t plugged in the phone to your computer before, tap Allow on the pop-up on your phone to give it access
- Once your phone is recognized by Smart Switch and you’ll see several options on the main screen for backing up and restoring. You do not need to backup your phone before doing an update.
- Smart Switch will list your current software details. If there is a software update available for your phone, you’ll be notified on the main screen.
- Click Update to install the latest software. It will download first to your computer, then sideload to your phone.
S9+ Freezes And Restarts
Problem: Hello, I own a Samsung Galaxy S9+ and I’ve been having some issues lately. I’ll be on it and it’ll be fine and then all of a sudden, it will freeze. Sometimes it’s only for a few seconds but many times it freezes for a long time and then restarts. The few times it’s done this, the battery’s been low so I’ve charged it and let it sit for sometime and then it was fine. But it’s been happening more frequently at the times when my battery’s quite full, around 30-60%. Then today was a very strange day when my data apparently got corrupted and I had no choice but to factory reset everything which was very devastating as I lost a lot of pictures and it did the freezing restarting thing twice. Please help me out! I can’t get a new phone at the moment so I would really appreciate if there’s anything that I could do that would help me fix these issues!
Solution: Does your phone have a microSD card installed? If it does then you should try removing this as this might be causing the problem. In case the issue still occurs even without the microSD card installed and since you have already performed a factory reset then this is most likely caused by a faulty hardware component already. The best thing to do right now is to have the phone checked at a service center.
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