The #Samsung #Galaxy #J7 is one of the best mid range Android phone available in the market today. Its main feature is its beautiful 5.5 inch Super AMOLED display at 1080p resolution which makes the device great to use for viewing various multimedia content. Under the hood is an octa core processor combined with 3GB of RAM allowing the device to run apps smoothly. It also comes with a 13MP rear camera that takes amazing low light photos. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 randomly attaches photos to text messages issue and other related problems.
If you own a Samsung Galaxy J7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J7 Randomly Attaches Photos To Text Messages
Problem: Galaxy J7 – It randomly attaches a photo and initiates a text to a contact. The photos that get attached appear to be old deleted photos that are not currently in Gallery. When I searched the phone and SD card for the file name of the photo to try to find where its pulling the photo from it can’t find the file. This is mildly terrifying since it suggests any photo I deleted might randomly get sent to a contact. Please help!
Solution: This doesn’t seem to be a normal behavior that a phone does. What you should do first is to check if an app that you downloaded is causing the problem by starting the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it. In case the problem still occurs when the phone is in Safe Mode then I recommend that you do a factory reset. Make sure to backup your phone data before doing the reset.
J7 Will Only Send And Receive Text Messages Randomly
Problem: My galaxy J7 will only send and receive texts randomly most I try to send out will not go and I’m not receiving either. One second it goes through. The next it will not. My signal is strong. I factory reset my phone and my service is active.
Solution: For this particular problem you should check if it occurs only when you are in a certain area. Try going to a different location then check if the issue still occurs. If it doesn’t then there might be some signal related problems in the area where you are experiencing the problem. In case the issue still occurs when you are in a different area then proceed with the troubleshooting steps listed below.
- Remove the SIM card from your phone then insert it in another device. Check if the issue also occurs with this other device. If it does then you might need to have your SIM card replaced.
- Backup your phone data then start the phone in recovery mode. From here you should wipe the cache partition of the phone then do a factory reset.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
J7 Cannot Send Group Text Message
Problem: I have a new J7. I can define and populate a group in Contacts. I’ve populated one of my own, and one of the predefined groups. But I can’t use these to send a group text in “Messages”, the included Android (Google) app that Samsung uses for texting. I had the latest version of the app. But when I “Start a group conversation”, I have to add individual contacts to the list. The groups don’t appear. Filter-as-you-type (the name of a group) doesn’t show the group in the contacts list, and typing the whole name then tapping “Done” results in the message: “Invalid Contact”. I have tried clearing the cache in both Contacts and Messages (numerous times). I have restarted the phone many times. Restarted then cleared the cache, etc. I can send and receive MMS messages and T-Mobile confirms that my service is properly provisioned. And it worked fine with my S7. Samsung wants me to do a factory reset, but I’ve spent hours installing apps and copying files, etc.
Related Problem: After the recent software update on my Galaxy J7, I no longer have my group text message setup on my phone. In my contacts, the specific group is still listed under groups for each contact in the group. On my text message at the top I have “conversations” “contacts” “chatbox.” Previously I had “groups” and a dropbox with my various groups. This is an important feature to me….please help me determine how I can send group text messages. Also, can you tell me how I can get emojis back on text messaging. I only have access to stickers and GIF
Solution: It looks like you really need to consider ding a factory reset right now as it looks like the problem is caused by a software glitch. Make sure to backup your phone data before doing a factory reset.
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