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How To Fix Samsung Galaxy S9 Stuck In Bootloop During Software Update

The #Samsung #Galaxy #S9 is considered as one of the best flagship models to be released this year. This phone has a solid build quality that carries on the tradition of its predecessor. It uses the same 5.8 inch Super AMOLED display however on the inside it uses the latest Snapdragon 845 processor which when paired with 4 GB of RAM allows the device to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 stuck in bootloop during software update issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Stuck In Bootloop During Software Update

Problem: I have a Samsung Galaxy S9.  It was in the middle of a software update and when it restarted it got stuck in a boot loop. I followed all of your troubleshooting tips and remedies to no avail.  I ended up calling Samsung and they walked me through everything that I had already tried. Their only solution was to do a factory reset. They said that this is an issue if the software update is interrupted by a poor internet connection.  I performed the factory reset and I am still stuck in a loop. I have rebooted the phone from the Android Recovery screen with no luck. The only way I can power down the phone is through this recovery screen. I powered it down, waited 10 minutes and then restarted it with no luck.  Please help! I’ve already lost all the pictures and videos that I had, now I’m stuck with a phone that won’t work.

Solution: It’s really unfortunate that this issue occurred since this device does not usually get stuck in a bootloop when in the process of a software update. To fix this issue you should perform the troubleshooting steps listed below.

Charge the phone

The first thing that you should do is to make sure that the battery of the phone has sufficient charge. Connect the phone to its wall charger then let it fully charge. In case the phone does not charge then proceed with the steps listed below.

  • Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed.
  • Charge the phone using a different USB cord and wall charger.
  • Try charging the phone from a computer USB port.

Do a soft reset

Once the phone has fully charged proceed with a soft reset.

  • Press and hold the Power+Volume down buttons until the device powers off (approx. 10 seconds).
  • The Maintenance Boot Mode screen will appear. Select Normal Boot.

Wipe the cache partition of the phone

This will erase the temporary system data of the phone. When this data gets cluttered or outdated it can cause issues with the device which is why wiping the cache partition usually helps in this case.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset with the hardware keys

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the issue still persists even after performing the above steps then it’s best to bring the phone to a service center and have it checked.

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