How To Fix Samsung Galaxy S9+ Not Recognized By Laptop

The #Samsung #Galaxy #S9+ is one of the latest flagship phone in the S series of devices released by the South Korean company. This phone is best known for its use of a large 6.2 inch Super AMOLED display as well as its dual 12MP rear cameras both of which are optically stabilized while one has a variable aperture. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ not recognized by laptop issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Not Recognized By Laptop

Problem: My newish S9 plus is not recognized on my new  laptop. Have tried: 3x diff cables in 3x USB ports, with restarts and updates to both devices before and after various cables. I’ve switched from file xfer to image xfer and back, as well as enabled Developer status to enable USB debug. The PC recognizes it under Device Manager, as well as under the option to eject. But I can’t interact between the two, for example to transfer files. I got it to work one time, by finding it under Devices & Printers –> Troubleshoot, and was then able to go and transfer files. Since I unplugged, I haven’t been able to replicate it. Help!

Solution: The first thing that you need to do in this case is to make sure that the necessary phone drivers are installed in your laptop.

  • Go to Samsung website and download Smart switch on your laptop.
  • Open Smart Switch.
  • Click on More.
  • Select Reinstall Device Drivers.

Once this is done make sure that the charging port of the phone is free from any dirt or debris by cleaning it with a can of compressed air. Do the same with the USB port on the laptop then perform the steps listed below.

  • Make sure that  the phone is turned on
  • Connect the phone using the original USB cable to a USB port in your laptop.
  • From the top edge of the phone screen, swipe down your finger to pull down the notification shade.
  • Look for USB options and then tap to view other options.
  • Touch Media Device (MTP) to be able to transfer media files.
  • Or you may touch Camera (PTP) if you just want to transfer photos via the Camera app.

In case the phone is still not detected by your laptop then proceed with the additional troubleshooting steps listed below.

  • Try to use a different USB cord when connecting the phone to the laptop. You should also try connecting the phone to a different USB port.
  • Reboot both the phone and your laptop then check if the issue gets resolved.
  • Try to check if the phone can be detected on a different computer.

One final troubleshooting step to consider is to wipe the cache partition of the phone then do a factory reset form the recovery mode. Make sure to backup your phone data before doing this procedure.

  • Go to the recovery menu by pressing and holding “Volume up“,”Bixby” and “Power” buttons. Once you see Android figure on the background leave the buttons and let it load the recovery menu.
  • Use the Volume button to navigate to “Wipe Cache Partition” option on your phone.
  • Use power button to select.
  • Navigate to the factory reset option then use the power button to select it.
  • Once the process is complete, use the reboot system option.

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