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How To Fix Samsung Galaxy S9+ Camera Photos Are Grey With Exclamation Mark

The #Samsung #Galaxy #S9+ is a flagship phone released this year and is best known as the bigger version of the S9. This phone has a 6.2 inch Super AMOLED display and uses the Snapdragon 845 processor combined with 6GB of RAM allowing it to run multiple apps smoothly. It also sports dual 12MP rear cameras one of which has a variable aperture setting allowing it to take excellent quality pictures. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ camera photos are grey with exclamation mark issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Camera Photos Are Grey With Exclamation Mark

Problem: Hi guys, In dire need of help. The last 2 days images I captured using my S9+ came up in grey boxes and an exclamation mark icon in the middle, with no other option than deleting them. I have tried clearing cache and data for Gallery, but to no avail. I took out the SD card and inserted it into my laptop, and found that the images still would not show and that the initial status was archived. Despite unmarking the archive box, the pictures still wont show.  I have removed all .nomedia files I found thru My Files on the phone itself and by using the laptop. 1. How do I recover the images? They are pretty important images for work. 2. How do I prevent this from happening further? Please help. Thank you.

Solution: Since the camera picture are saved to the microSD card then it’s likely that that this card has corrupt sectors. To check if this is the case you should perform the steps listed below.

Remove the microSD card from the phone then set the default save location of the camera to the internal storage

With the SD card removed try taking photos using the phone then open these photos in your phone gallery. It’s very likely that these photos will not have any exclamation mark. The best thing to do right now is to replace the card with a new one. Make sure to use a microSD card from a reputable brand.

If they do have the exclamation mark then you should backup your phone data then do a factory reset.

Recover pictures from microSD card

To recover the pictures saved in the microSD card you will need to use a data recovery software such as Recuva. You will have to let the computer read  the microSD card then use the software to recover the data of the card. Take note that this is not a 100% sure fire solution to recover the photos in the card.

How To Fix Samsung Galaxy S9+ Camera Photos Are Blurry

Problem: I have read your article regarding blurry pictures. The glass cover for the rear phone broke. I did replace the glass, but the pictures are more cloudy than blurry and definitely less sharp than the front camera. The mechanism works and it does change focus and while it is passable, it is not as clear as it used to be. My question is whether I should remove the glass and somehow clean the actual lens of the camera hardware. I am not sure if this is possible and what I should use to clean it or if I need to replace the camera. Thanks for your help.

Solution: I recommend that you check the external glass first for any signs of smudges as this can cause the photos to become blurry. Wipe the external glass using a microfiber cloth. Once this is done if the photos are still blurry then perform the additional troubleshooting steps listed below.

Clear the cache and data of the camera app

There are instances when the camera app will accumulate temporary data which can be corrupted. This corrupt data can cause issues with the way the camera works. It’s best to clear this temporary data to check if this is what is causing the problem.

  • From a Home screen, touch and swipe up or down to display all apps.
  • From a Home screen go to Settings – Apps.
  • Ensure All apps is selected
  • Locate then select the Camera app.
  • Tap Storage.
  • Tap CLEAR CACHE.
  • From a Home screen, touch and swipe up or down to display all apps.
  • From a Home screen go to Settings – Device maintenance – Storage.
  • Tap CLEAN NOW

Once this is done check if the issue still occurs. In case it does then try cleaning the actual lens of the camera. If this does not work then I suggest that you bring the phone to a service center and have it checked.

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