How To Fix Samsung Galaxy J5 Turns Off When Using Snapchat App

Snapchat is one of the popular social media apps available for download in the Google Play Store. This app will work with almost any Android device, and is perfect to use with the #Samsung #Galaxy #J5. This is a mid range smartphone that has a great camera system consisting of a 13MP rear camera and a 13MP selfie camera. Although this phone can easily handle the Snapchat app there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J5 turns off when using Snapchat app issue.

If you own a Samsung Galaxy J5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J5 Turns Off When Using Snapchat App

Problem: I opened up Snapchat 15 minutes ago but half of the screen was cut off. Then after almost 15 seconds, my phone shut down and had no response whatsoever. Then about 6-7 minutes later, it came back to life. While it was off, I tried unplugging it and holding the power button multiple times.

Solution: Several other phone owners have also been experiencing this particular problem which is usually caused by a glitch in the Snapchat app.

The first thing you will want to do in this case is to clear the cache and data of the Snapchat app from the application manager.

  • Turn on your Galaxy J5
  • Go to Settings then App Manager
  • Select the Snapchat app
  • After you’ve selected the app, look for the app info screen
  • Select on Clear Cache
  • To clear the app cache for all apps, go to Settings > Storage
  • Select Cached Data to clear all app caches simultaneously

The above steps will usually fix the problem. If it doesn’t then proceed with the additional troubleshooting steps listed below.

  • Make sure that your phone is running on the latest software version.
  • Uninstall the Snapchat app from your phone then install a fresh version from the Google Play Store.
  • In case the issue persists then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

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