Just like other Android apps, the Google Play Store app can also experience random issues and downtimes due to many factors. Nonetheless, these are likely software-related and therefore possible to fix at home. Among the common triggers that you need to look into when dealing with this issue would include but not limited to insufficient storage, network connection errors, corrupt SD card, erratic cache files and data from Download Manager and Google Play Services. If you encounter a problem with the Google Play Store on your Nokia 6 2018 like when it suddenly stops responding or frequently crashes, the first thing you should do is check your Internet connection and make sure it’s strong and stable. An active and stable Internet connection is a key requisite to let your device communicate with Google servers when downloading new apps or installing apps updates via Play Store app. If you Internet is working fine but still having problem with Google Play Store that keeps crashing on your Nokia 6 2018, then troubleshoot software problems on your device that might have caused some conflicts. Mapped out below are among the possible solutions and suggested workarounds you can try on. Read on and get help
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First solution: Force the Play Store app to close.
A simple solution you can possibly do when any of your apps crashed or suddenly stopped working is to force the erratic app to close or simply quit it. You can apply the same procedure with the Play Store app on your Nokia 6 2018 handset, whenever it crashes. Here’s how it’s done:
- Tap the Home key.
- Then tap X on the Google Play Store or Play Store app.
Closing all other apps running in the background can also help if the problem is caused by any of these apps that gets corrupted or crashes in the background.
To quit all other apps running in the background, simply press the Home key and then swipe up through all app. To confirm action, tap Clear All.
Try to launch the Google Play Store app and see if how it does after giving it a restart.
Second solution: Reboot your phone (soft reset).
A soft reset or simple device restart can effectively fix minor software glitches that might have caused the Play Store to stop working or crash more often. If you haven’t already, give it a shot and see how the app works afterwards. Here’s how to do a soft reset on your Nokia 6 2018:
- Press and hold the Power button.
- Tap the option to Power off on the next screen.
- Then tap OK. Your phone will then shut down.
- After 30 seconds, press and hold the Power button again until the device boots up. This should give your device a fresh start.
Alternatively, you can force your Nokia 6 2018 to restart. This would be necessary if your device screen becomes unresponsive or freezes after the Play Store app crashed. A forced restart is a simultaneous battery removal process. And similar to a soft reset, a forced restart helps fix minor glitches that caused conflict to other apps including the Google Play Store. Here’s how it’s done:
Simultaneously press and hold down the Volume Up button and Power button until the device power cycles or restarts.
Similar to a soft reset, this yields positive outcome without affecting any of your data stored on the internal memory of your device.
Third solution: Clear cache and data from Google Play Services and from Download Manager.
When a certain cache file from the Google Play Services gets corrupted or broken, the Play Store app might likewise become buggy. In this case, clearing cache and data from the Google Play Services will fix it. Follow these steps to clear cache and data from Google Play Services:
- Open the Settings app.
- Tap Apps.
- Tap More (three vertical dots) icon.
- Select Show system from the given options.
- Scroll down and tap Google Play Services.
- Tap Storage.
- Select the option to Clear Cache.
- Tap Manage Space.
- Select the option to Clear all Data.
Open the Google Play Store app then see how it works this time.
Clear cache and data from Download Manager
If Google Play Store suddenly stops working while attempting to download an app, clearing cache and data from Download Manager will likely fix it. Follow these steps:
- Tap to open the Settings app.
- Tap Apps.
- Tap on the More (three vertical dots) icon to view more options.
- Select Show system option.
- Tap Download Manager.
- Then tap Storage.
- Tap Clear Cache.
- Tap Clear Data.
If clearing cache and data yields to a no good output, then move on to the next applicable solution.
Fourth solution: Uninstall and reinstall Play Store updates.
Some updates may contain errors and glitches. This then can possibly cause your apps or device itself to encounter errors and go rogue. To rule this out from the possible trigger, try to uninstall and reinstall Play Store updates on your Nokia 6 2018. Before you begin, check and ensure that your phone is connected to a stable Wi-Fi connection.
- Tap to open the Settings app on your phone.
- Next, tap Apps.
- Scroll down and tap Google Play Store.
- Tap on More icon then select the option to Uninstall updates.
- If prompted to change the Play Store app back to the original (factory) version, tap OK to confirm.
Restart your phone then try to open the Google Play Store and see if it’s already working stable.
Aside from Play Store app updates, installing the latest Android system update can also help fix the problem especially if it’s triggered by some bugs or out-dated system files.
To check for Android update, go to Settings-> About phone-> System updates menu.
If an update is available, follow the onscreen instructions to download and install new Android update on your phone.
Fifth solution: Remove and set up your Google account again.
Sometimes, the Play Store app won’t and can’t work as intended when something goes wrong with the Google account set up on your phone. To make sure this isn’t inflicting your trouble, try to remove and set up your Google account on your phone again.
- To remove your Google account, go to Settings-> Personal-> Accounts-> Google menu, then select the account you wish to remove. When the account is selected, tap More then select the option to Remove account.
- To re-add your Google account, go to Settings-> Personal-> Accounts-> Add account-> Google. Then follow the onscreen instructions to complete the Google account setup process.
After the Google account setup, reboot your phone then re-launch the Google Play Store and see if the problem is already fixed.
Ask Further Assistance
Contact Google Support for other options if none of the prior methods is able to fix the problem and the Google Play Store app is still crashing on your Nokia 6 2018 smartphone. There might be some other serious problems within the app that only a dedicated software from Google can fix. And this is the right time to seek further assistance.
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- First solution: Force the Play Store app to close.
- Second solution: Reboot your phone (soft reset).
- Third solution: Clear cache and data from Google Play Services and from Download Manager.
- Fourth solution: Uninstall and reinstall Play Store updates.
- Fifth solution: Remove and set up your Google account again.
- Ask Further Assistance