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Galaxy Note9 won’t send MMS and group message

Today’s Galaxy Note9 post will answer one common issue for Android — being unable to send MMS or text messages with photos, emojis, or attachment. In one particular case below, check out what you need to do if your Note9 is having trouble responding to MMS.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Can’t send texts that have contain a picture or emoji. 2. Can’t respond to a message thread that has a picture or emoji. 3. Can’t send a group text. 3. Samsung pass doesn’t work. 4. Have spent no less than 7 hrs on the phone with Verizon support about items 1 and 2 & 3. They have had an open ticket since September 28. Tier 3 support said it’s a network issue and will notify when it’s resolved, but it seems to just go one and on. Meanwhile, my frustration with this phone is peaking. Ready to trade it for a apple.

Solution: Items 1 – 3 do appear network- or account-related because they occur at the same time. If you are not able to send Multimedia Messaging Service or MMS, then it follows that you won’t be able to respond an MMS out as well. Group messages are usually converted by most carriers to MMS so you won’t be able to send them as well if you’re having problems sending a regular MMS in the first place. There’s no device troubleshooting that you can do right now to fix a network problem.

Your carrier, Verizon, has more authority than us in this matter since they have access to important information that we don’t have. There might be some network outage issues going on that affect your account or area. There software developer team may still be looking for a way to patch this bug, or there may be some improvements being implemented. Frankly, we have no inside information about this issue with Verizon. The best thing that you can do is take their word and just wait until they fix the issue.

As a workaround, you can try to tell your friends or contacts that your carrier has some issues. In the meantime, ask them if it’s possible to switch to some other platforms or apps that work on all platforms. For instance, you can use Viber for important communications while Verizon is working on fixing the trouble. Viber works in Android, iOS, Blackberry, or Windows so all of you can install it so you can create a group. If you don’t want Viber, there are other similar apps that work on all platforms too. Be creative.

Note9 Samsung Pass not working

For your Samsung Pass issue, there’s a number of troubleshooting steps that you can try to fix it.

Clear the cache and data of Samsung Pass

Samsung Pass is just like any other app so it’s susceptible to issues that commonly affects apps in general. In this particular case, it’s possible that the Samsung Pass app cache may have become corrupted. Try clearing its cache and see what happens. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart your Note9 and check for the problem.

Should clearing of Samsung Pass app won’t fix the problem at all, the next good thing to do is to return it to its default state. This will clear all of its data including the credentials that it has collected.

To clear an app’s data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart your Note9 and check for the problem.

Observe in Safe Mode

There’s a possibility that the problem might be caused by a downloaded app. To check, restart your Note9 to safe mode and see if Samsung Pass works.

To boot your Note9 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If Samsung Pass works normally on safe mode, that means you have a third party app problem. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note9 is still problematic, repeat steps 1-4.

Delete Samsung account

If the problem still remains at this point, consider removing your Samsung account temporarily so you can restart the device without it. After restarting, you can add your Samsung account back. Be sure that you know your Samsung account username and password before you wipe it from the system.

To delete your Samsung account:

  1. Open Settings app.
  2. Tap Cloud and accounts.
  3. Tap Accounts.
  4. Tap your Samsung account.
  5. Tap More options icon at the upper right (three dots).
  6. Tap Remove account.
  7. Tap Remove at the bottom.

To add your Samsung account:

  1. Open Settings app.
  2. Tap Cloud and accounts.
  3. Tap Accounts.
  4. Tap Add account.
  5. Tap Samsung account.
  6. Enter requested information and follow the rest of on-screen instructions.

Factory reset

If nothing works and the problem continues after deleting and adding your Samsung account, consider wiping the phone with factory reset. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


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