Fix Samsung Galaxy S6 Edge error “Unfortunately, Messages has stopped” after Marshmallow update & other texting problems

  • Samsung Galaxy S6 Edge (#GalaxyS6Edge, #S6Edge) can no longer send / receive group texts after the recent Marshmallow update; long text messages are received in parts.
  • Error “Unfortunately, Messages has stopped” pops up when the owner sends a text message to a certain contact. Is it a bug or an issue with the app itself?
  • S6 Edge not receiving a lot of text messages sent by other owners; service provider said it’s not on their end.
  • Error message “Messages has stopped” shows up when owner opens message threads of certain contacts.
  • Text-to-speech button gone from the keyboard after the Marshmallow update.
  • Phone already has difficulty sending/receiving texts after the update.
  • Pre-installed apps including Messages crashes when opened after the update.

It seems that the Android 6.0.1 Marshmallow for the Samsung Galaxy S6 Edge brings a lot of problems as many of our readers who own this problem have been complaining about texting issues that started after they downloaded and installed the update.

One of those is the error message “Unfortunately, Messages has stopped” then the issue about not being able to send/receive group conversations. Some said that upon launch, the messaging app either closes immediately or displays the error messages while others reported that even if the Group conversation setting is enabled, they still receive text messages in parts.

Read on to learn more about these texting issues with the Galaxy S6 Edge and learn the ways to fix them. There’s always a chance you’ll encounter one in the future.

For those who have other issues, visit our troubleshooting page for we have already addressed a lot of problems with this phone since it was released. Find issues that are similar to yours and use the solutions and troubleshooting procedures we provided. You may also contact us through our Android problems questionnaire if ever you need further assistance.

Q: “Prior to the update, using the message app on the phone, I was able to text message multiple recipients simultaneously via SMS. After the update, when I text multiple recipients, it automatically converts the message to an MMS message and sends it as a group message. As such, all the recipients are then copied on each response that comes in. I have called my carrier’s tech support and Samsung tech support, neither had any solutions. I have checked the settings, and turned off the group message setting and it still has the same problem. I was informed that they could not roll back the update. Hopefully I’m not stuck with this problem. Help please. Thanks.

Q: “I installed the new Marshmallow upgrade for my S6 Edge and now my text message settings have changed. I used to be able to text MMS messages to groups. I have turned on the group messaging setting but only images go through as MMS, written text messages only go through as SMS and everyone in my group gets single messages instead of the group text. Could you let me know if there is a fix or if I have to wait for a new update to correct this issue.

Q: “I have just received the 6.0.1 update on my cell 2 days ago and I have been having issues with my texts ever since. Each text I receive from my daughter’s iphone 6 is split between 3 different texts, hers, her and me as “Home, my daughter” as a group and to “me” AND sometimes her texts go to my son’s cell phone (Samsung Galaxy Note edge) even though no one is texting him! So weird.

A: That setting you’re talking about is the only thing that allows you to either send a message to multiple recipients or send a text as a group message. Since it’s not functioning after the update, there’s a chance that some corrupt cache caused it. I understand you already called your carrier’s and Samsung’s tech support to no avail but you never mentioned what those guys did to your phone in a bid to fix the problem. Since you contacted us, we have our own way of troubleshooting.

As I said earlier, it could be just because of some corrupt caches. For that, I need you to delete all of the system caches:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Once the phone has rebooted, try to send a message to multiple recipient to see if it still goes through as a group message. You may also try toggling that setting to see if it takes effect. If the problem remains, then you have no other option but to perform the master reset. You, however, need to backup all your data prior to following these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Since updating my Samsung Galaxy S6 edge to marshmallow 6.0.1  I have been unable to send or receive a text to one person (that I know of). I am able to call this person but nothing else. I have attempted forcing my message app to stop, deleting this contact and all chats associated with the number, creating a message by inputting the number in manually, and doing a soft reset but nothing has worked. I can send and receive from others but this one number, which I use often, just gives me the message ‘Unfortunately, Messages has stopped’ when I press send.

A: This problem’s new and I never heard of any other issues involving the Messages app that crashes when sending a message to certain contact. Let’s try to isolate the problem here. We’ll try to see if a third-party app is causing it by booting the device in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once in safe mode, try to send a message to that contact again and see if the error pops up. If so, then try to clear the cache and the data of both the Messages and Contacts apps. Backup your messages and sync your contacts with your Google account before doing the steps below:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages (Contacts).
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the problem still persists after such procedure, then you really have to do the master reset to address it.

Q: “I do not receive all text messages people send me.  I don’t receive half or more from certain people, and then it’s here and there on which ones I receive from others.  They can show me a screen shot of the texts, or they will call me when I don’t respond.  It happens a lot!!  I miss a lot of texts.  Sometimes they don’t receive my texts, either as of lately.  My provider says it’s not on their end……I’ve had my phone looked at at a Samsung Expert counter at Best Buy.  It is very frustrating to keep missing out of text messages.

A: On our end, it’s really difficult to determine what the problem really is considering we can’t closely observe your phone and we don’t know exactly how it behaves. We really on our readers’ descriptions of the problems and when there isn’t much information provided, we are left to assume things which may lead to inaccurate troubleshooting. In your case, we don’t know if you’re referring to text messages that are split into several parts, not arranged in proper or chronological order or something else. So, we really can’t guarantee that what we suggest here would be helpful.

If, however, you were referring to messages that are split in parts, then there’s a setting under Messages that you need to enable–it’s Group conversation. It sets your device to automatically combine text messages that are received in parts that way you will read it as one message.

On the other hand, if your text messages aren’t arranged in proper order, it has something to do with the time and date. So, make sure your phone reflects that correct time and date. If it’s something else, then a reset would always work.

Q: “When I did an upgrade on my phone I started getting text messages back from other Samsung users with their name as well as mine. Like it’s a group conversation. I will text them under their name only and they will respond in a whole new text bubble with their name and mine. I have only had that happen with people that use Samsung items and they aren’t having the same problem. I tried to delete me off the message but it doesn’t work. Hopefully that makes sense to you. Thank you for your time.

A: I think it has something to do with Group conversation setting on your phone. Head to Settings > Applications > Messages > More settings > Multimedia messages. Enable Group conversation. If this doesn’t work, try to reset the Messages app by clearing its cache and data:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Q: “As soon as i try to open the message chain of certain contacts in the Messages app, the app closes and I get the error ‘Unfortunately, Messages has stopped.’

In case you suggest the same as what you have suggested others with a similar problem to do, please tell me where on my phone to find these options to try if they work. I am talking about the following 2 options you have suggested to other users:

  1. Try clearing the cache and data of the messaging app. This usually works in this scenario.
  2. If you are still having a problem then proceed with wiping the cache and data of your phone from the recovery menu.

A: So, have you tried wiping the cache partition and doing the master reset? If so and the problem still persists, then it’s time you contacted your provider or Samsung. Perhaps, the firmware in your device needs to be reflashed.

Q: “Getting 2 marshmallow, I can no longer use speech to text. When I tried to send a message, there is no microphone on the keyboard. The only way around I have found is to go and download the Google keyboard. Am I missing something? Why did that disappear? I never had any trouble before and it was available in all of my apps Google Hangouts anywhere. Now it’s missing from all.

Q: “On the bottom line of my text messaging screen where the microphone icon used to be a stand-alone button so that I could press it and “talk” to my phone to create a text message, there is now a “smiley-face” icon, with a very-faded-out microphone in the upper-right corner of the icon-area. When I press that key I am no longer able to talk-to-create-a-text-msg, which is an important feature to me! How can I get that capability back?!

A: Just press and hold the key on the left of the Space bar and you’ll see the microphone icon you’re looking for.

Q: “After the update to Marshmallow, I started having trouble sending texts even with full bars of connectivity. Most of the time it would just fail. I tried reboots, but that didn’t help. Called T-Mobile and they had me delete messages saying I had too many stored. Ended up deleting all messages, clearing data and cache, and turned on the auto-prune of old messages. I still had problems. I noticed this morning an update to the Messages app was pushed out. I’m unsure if this has helped yet, but if there’s something else I should try, I’d appreciate some help.”

A: Since the problem started after an update, there’s chance it’s just some corrupt caches that cause it or your phone may need to have a fresh start with its new system. So, try wiping the cache partition first and if that doesn’t work, do the master reset. Basically, just follow the troubleshooting in the first problem.

Q: “After update to marshmallow my phone is continuously restarting about every 5 minutes or so (just read your article on that and cleared the cache – fingers crossed it works) however my Messages won’t load no matter which app I try to use – I’m not receiving them I can’t send them and I can’t see any of them. Whenever I enter any of the apps (Samsung’s message app, verizon message + app.) i just get this screen that says refreshing or shows the little progress wheel going but never loads any of my messages – really hoping you guys have a solution for this!

A: Your apps need to be optimized for the new system, so you need to reboot your phone a couple of times or more. If that doesn’t work, then you have to do the reset. Follow the procedure in the first problem.

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  1. None of this worked for me. What did work though was simply deleting the current group and starting it again with the same recipients. After I did that, it all messages came through fine.

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