How to fix common texting issues with Samsung Galaxy S7 & other relevant problems

  • Learn what you need to do if your #Samsung Galaxy S7 (#GalaxyS7) can’t send / receive group texts and shows a box indicating the size of the message as well as it’s expiry date.
  • Read about an S7 that has issues receiving text when paired with an LG Bluetooth headset.
  • What to do if you don’t want your phone to automatically convert long text messages into MMS.
  • Learn how to troubleshoot your phone that duplicates the messages it receives as well as the text messages it sends.
  • How to troubleshoot a phone that replaces the last to lines of long text messages.


Text messaging is one of the most common services that always come with the phone either it’s under contract or prepaid. However, many owners are complaining about texting problems and we have received some of those complaints from Samsung Galaxy S7 owners.

Below are just some of the text messaging problems we received. They range from simple SMS problems to more complicated MMS issues. If you contacted us regarding this problem before, try to browse through this article and see if your concern is among the ones I answered. If not, then please bear with us as we’re doing our best to provide you with accurate solutions and/or troubleshooting guides.

If you have other concerns, you may visit our S7 troubleshooting page as we’ve already addressed so many problems with this phones. Try to find issues that are similar to yours and use the solutions and troubleshooting procedures we recommended. If they don’t work for you or if you need further assistance, then you may fill up our Android problems questionnaire and hit submit to contact us.

Q: “I have a Tracfone Samsung Galaxy S7. It works great, but it seems that when I get group texts, they don’t download, or if they do, I don’t know where they are. Instead of text, it’s a box that reads “Message size: 2K, expires: date and time.”  There is a download button that I’ve hit, and it looks like something is loading up, but nothing ever happens. I’ve checked in Downloads, and it’s empty.  Solutions to getting a group text? Thanks!

A: The immediate solution to this problem is to turn on mobile data. Group texts are considered MMS so mobile data is required to send and receive them. If, by any chance, mobile data is already enabled in your phone and you still can’t receive group texts, then the problem must have something to do with the APN Settings. Call Tracfone’s tech support hotline and ask for the correct APN, then request the rep to walk you through in setting it up on your phone. After all that and the problem persists, then the issue must be in your account. Still Tracfone will be the one to help with it.

Q: “Never had a problem with my S4 using my LG 750 or 850 headset receiving text but now with my S7 it only works sometimes. I’ve done soft restarts, uninstalled and reinstalled apps, talked to Samsung support and T-Mobile support, LG support and still having issues with headsets, mostly from my girlfriend who has the Samsung Galaxy Grand Prime.

A: Well, if you already tried everything and the headset can’t have a stable connection with your Galaxy S7, then it must be the phone that has a problem. If you were referring to the LG HBS 750, it comes packed with new technologies especially with its Bluetooth as it is its primary tool to be able to stream music from devices but to further verify what the problem is, try to pair the headset with other devices and if it’s working fine, then we’re almost certain it’s a phone issue. So far, however, there hasn’t been any complaints regarding Bluetooth connectivity with the S7; this the first, so it might be just that specific headset the phone is having problems with. Samsung should be able to answer all your questions especially on specs. But try to see if the app A2DP Connect from the Play Store can help you. I’ve personally used this app when I had issues with my Bluetooth headsets before.

Q: “Long texts are automatically converted to mms and are then either unreadable to recipient or fail to send, even to self. EE tech support say this is known problem with S7 and to switch off MMS in settings but my phone still failed to make a long text into several texts it still goes to MMS. Never had this problem with my old Sony Experia!

A: There is a setting in Messages app’s Settings page that disables auto conversion of SMS to MMS. That’s one of the ways to address this problem. The other is to turn on mobile data in your phone so you can successfully send and retrieve MMS. This, however, isn’t free but almost all providers nowadays offer unlimited data to smartphone owners. But in order to be sure, call your provider about your data.

If you choose the former, however, then long SMS will be split into parts for 160 characters per text.

Q: “Whenever I send a text message, the recipient receives multiples (sometimes up to 6) of the same messages from me. Similarly, when I receive text messages I also get doubles of the same text as well. I don’t believe it is a provider issue as this never happened until I switched to the Samsung S7.

A: It might be a network related issue but the thing is, we can’t do something about your friend’s phone. We can, however, help you with your problem.

I’m not sure if you installed other messaging apps but please try to boot your phone in safe mode first…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once you’re in safe mode already, send a sample text message to your own number to find out if it sends out successfully and if your device can receive it. Also, you will know if the message is duplicated or not. If you only received one message, it mean you have other messaging app installed on your phone and you haven’t disabled the other one that’s why your messages are doubled. Disable the other messaging app or uninstall it and the problem will be fixed. However, if the problem persists even if there’s only one messaging app in your phone, then it’s time you contact your service provider as, again, it might be a network issue. You might also consider doing the master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “This only happens on long text messages. The last sentences of my text will be replaced with the last 2 sentences of a long text from earlier. It looks right on my screen. But the recipient forwards it back cause it makes no sense. What could this be? Thanks.

A: There’s no way for us to verify what the problem really is or how the messages are received on the recipients’ end. But I assume that their phones may have been set to split long text messages. In this case, there are times when parts are received not in correct order and that might be the reason why your messages don’t make sense to them. Other than this, there’s nothing we can do more because we really don’t know what the problems with their phones are. If you want, you can have them contact us.

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2 Replies to “How to fix common texting issues with Samsung Galaxy S7 & other relevant problems”

  1. I just purchased a S7, works great. the moment I installed the Memory card- ADATA- 64GB, some messages are getting sent in chinese or going garbled. some others are fine. this started only after i put the memory card… other than that, the phone seems to be working fine… All suggestions gratefully accepted.

    thanks in advance

  2. No there is not a setting in SMS setting to disable the conversion of SMS to MMS and it is extremely annoying, a half second tiny message at the bottom of the screen to say it has been converted is all you get, if you miss that, which is more likely than not, you are charged MMS for that message, this is obviously a combined effort with manufactures and carriers to charge customers, as MMS is never included in your allowances

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