Why does Facebook app constantly crashing on Samsung Galaxy Note 8 and how to fix it? [Troubleshooting Guide]

When it comes to social media apps, Facebook by far appears to be one of the most popular and widely used among others. Majority if not all smartphone users have Facebook stationed on the Home screen if not on the Apps screen. Given its popularity and credibility, FB devs are working hard to keep Facebook site and mobile app running smoothly in all compatible platforms at all times (as much as possible). But even so, Facebook still undergoes some downtimes, random errors, and likewise becomes unstable.

Among the widespread symptoms encountered by smartphone owners with Facebook app is on random to frequent crashes. This same problem even occurs to a few owners of the new Samsung Galaxy Note 8. What could have triggered the Facebook app to constantly crash and what can users do on their end to rectify the problem? If you’re searching for answers to the same questions, then I encourage you to read on and get help.

Before we proceed, if you have other issues with your phone, visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page and find issues that are similar with yours, then use the solutions we suggested. If you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

What causes Facebook to keep crashing on your Samsung Galaxy Note 8?

Various factors can cause social media apps like Facebook to act weird at times. It happens when network problems occur, when a faulty update is installed, or when the app itself gets corrupted. There are also other cases where the Facebook app won’t be able to perform as intended due to a transpiring memory issue on the device. This however, is not likely the case with the Samsung Galaxy Note 8 given the fact that this is a new and powerful device. Performance issues tied to insufficient memory often occur when a device aged thus typically from wear and tear.

Apparently, the problem is tagged among other software-related issues in Android devices. This therefore denotes that it can possibly be fixed by end-users by performing any of the applicable workarounds. Keep reading to learn your options should you wish to troubleshoot the problem right now.

Possible solutions and workarounds

The following walkthroughs are actually generic solutions to Facebook app problems transpiring in Android devices like the Galaxy Note 8. As much as possible, try to determine the onset of the problem or what happens before the Facebook apps started to crash. For example, did you happen to make some changes on the app settings or install a new update to Facebook perhaps? Doing so will help you find out what went wrong and what needs to be rectified. If you are prompted when an error message before the app crashes, read and review the information as it often gives you some clues. However, if it is just too hard or impossible to determine the underlying cause, then you have to try working on individual solutions until you finally got the problem solved. To assist you further, here’s a rundown of options you can try on.

Restart Facebook app

It is normal for mobile applications to experience random issues that are triggered by some minor glitches within the app’s firmware. Should this be the first time Facebook is going rogue or crashing on your phone, restarting the app will likely be able to fix it. So if you haven’t already, give it a try and then see what happens. If restarting the app won’t work, then you should try other options.

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Perform a soft reset on your Galaxy Note 8

If restarting the app has failed to rectify the glitch and that Facebook is still crashing on your phone, then your next option would be to restart the device itself. A simple reboot or soft reset often resolves random apps malfunctions, particularly the ones inflicted by minor firmware issues on the device. Here’s how a soft reset is done on your Galaxy Note 8:

  1. Press and hold the Power button on the right corner for a few seconds until the Power off prompt appears.
  2. Tap Restart.
  3. Then tap Restart again to confirm.

In the case where your device becomes unresponsive as Facebook misbehaves, a force restart would be necessary.

  1. To force restart, press and hold the Power and Volume Down buttons simultaneously until the device turns off.
  2. Wait for about 30 seconds for the Maintenance Boot Mode screen to show up.
  3. Select Normal Boot from the Maintenance Boot Mode screen options.
  4. Wait until your device is finished booting up.

No data will be affected by both procedures so you don’t have to worry about losing your critical information because that won’t happen. A soft reset and force restart can also fix other relevant issues like continuous reboot (bootloop), freezing, device locks up (stuck) and not responding.

Clear cache and data on Facebook app

Temporary files that are stored as cache on your Facebook app can become corrupted and when this happens the app’s normal operation will be affected. To rule this out from the possible triggers, clearing the app’s cache and data can help. Here’s how it’s done:

To clear app cache, navigate to Apps then tap Settings.

  1. Locate and then tap Facebook from the list of apps.
  2. Tap Storage.
  3. Tap Clear Cache.
  4. Wait until it finishes clearing the app’s cache.

To clear app data, navigate to Apps then tap Settings.

  1. Locate and then tap Facebook.
  2. Tap Storage.
  3. Tap Clear Data.
  4. Read the message prompt then tap Delete to confirm.

Please note that clearing the data will reset the app to factory default settings. Thus, any personal information stored on the app including your login credentials (username and passwords) will be removed.

Clearing the app’s cache and data will also free up your memory space thus improves the Facebook app’s performance and speed.

Uninstall then reinstall Facebook app

If the problem persists after performing all prior methods, then you may now have to remove the Facebook app (uninstall), restart your device, and then re-install the Facebook app from the Google Play Store or download the newest version of the application directly from Facebook website. Here’s how to uninstall Facebook app on your Galaxy Note 8:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap Apps.
  4. Locate and then tap Facebook in the default list. Or you can also tap the 3 dots icon then select Show system app to show pre-installed apps if necessary. Menu options may vary between carriers and software version on the device.
  5. Tap Uninstall.
  6. Confirm action by tapping Uninstall again.
  7. Reboot your phone.

Head over to Google Play Store then download and install the latest version of Facebook app on your device. Try using the app afterwards then see if the problem is gone.

Perform a wipe cache partition

Unlike a master reset, wiping the cache partition does not delete your personal data saved on your device. What it does is just clear the cache partition of the device storage. Hence, any bug or corrupted file within the cache partition will be eradicated in the process. Here’s how it’s done:

Before you start, back up your data on the internal memory. If you have signed into a Google account on your device, you will need your Google credentials (username and password) to complete the reset since anti-theft is activated. Once you have all that secured, proceed with these steps:

  1. Turn off your device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After the restart, try to launch the Facebook app and then see how it works.

Factory reset (optional)

If all prior methods failed to fix the problem and Facebook is still crashing on your device, then you may consider the last option which is a factory reset or master reset. This however is a tedious process as it will delete all your personal information and so you  have to set up everything individually afterwards. On the positive note, it will likewise rectify more serious firmware issues that might have prevented the Facebook app to operate properly on the device. Should you wish to give it a shot, then here’s how a factory reset is done on your Galaxy Note 8:

You can do a master reset using the Settings menu or with the hardware keys. Here’s how it’s done using the Settings menu on your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Finally, tap Delete all.

To perform a master reset  using the hardware keys, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

After the master reset is complete, your device restores the original factory settings. You may then proceed with the initial setup, install your apps, including Facebook then try to see if the master reset is able to solve the problem.

Other options

Contact Facebook Support team to escalate the problem and seek further assistance and recommendations on how to get Facebook app back up and running smoothly on your Galaxy Note 8. Otherwise, you may opt to use another social media app instead.

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