Welcome to today’s troubleshooting article for the #GalaxyNote5. This post will answer 4 common Note5 issues so hopefully a lot of those having issues will find this helpful.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: How to fix a Galaxy Note5 that won’t charge or turn on
Hi there! I really need your assistance please, I don’t have the OEM charger anymore so I’m using 3rd party charger for my note 5 and I have been using it for quite long then one day I noticed my phone to charge so slow until it died out of battery even if it is plugged in. I don’t think that the issue is the charger because I am using it on my other device and it works just fine. And the biggest issue now since it is completely drained now, when I charge it shows the thunder logo which indicates that it’s charging but takes too long to shift that logo to the actual percentage of battery charged and when it does, battery shows 0% and takes awhile again to make it to 1%. but I tried to leave it to charge I was just shocked that it goes back to 0%. Please I need your help. Thank you in advance.
Solution: An issue like this can’t be caused by bad charging accessories alone. You should consider other factors too. One of such factors is the possibility that there might be a software glitch that prevents the phone charging properly. Other things to consider include the following:
- broken charging port
- bad battery
- Power Management IC breakdown
- unknown hardware malfunction
At this point, there are two things that you can try — check the charging port for obvious damage and restarting the phone to other modes (Safe Mode, Recovery Mode, Download Mode).
Checking for visible damage is different from fixing the charging port itself. If there’s dirt, pocket lint, or debris, inside the charging port, try to clean it using canned air. If you see a bent pin or damaged component inside (try using a magnifying tool to take a peek), then you need to send the phone in for repair.
If the charging port appears normal from the outside, you should also try to see if your phone can boot up to other modes such as Safe Mode, Recovery Mode, and Download Mode. These are utility tools meant for Samsung technicians only. Over the years, Android community has been using them to self-diagnose issues. Obviously, they are meant for use only if you suspect the hardware is fine but the software or operating system is not. Safe mode is mainly use to check for bad third party apps. Recovery Mode offers a user a way to clear the cache partition and perform a factory reset. This is useful in cases wherein the phone has become unresponsive, or if Settings app is inaccessible. Download Mode is where you install firmware manually. If your phone boots to any of these modes only but remain problematic in normal mode, there must be a software bug behind the trouble.
If your Note5 is totally dead, or if it won’t charge no matter what, the problem must be beyond your ability to fix. In this situation, we suggest that you visit Samsung and set up repair or replacement appointments.
Problem #2: What to do if your Galaxy Note5 has become wet and won’t charge or turn on
My Samsung Galaxy Note 5 got wet. Water dripped on it. I have dried it out and it will charge wirelessly, but that is the only thing. As it charges wirelessly, there is a pretty charging screen and words, but that is the only thing it will do. Once you take it off the wireless charger it goes black and unresponsive. It acts as if the port is not working at all. I have done system boots and dried for a week now. I have plugged it into a USB and my computer, still no response. It’s a nice phone and I would love to be able to use it still. Is there something I can do, or what would you suggest?
Solution: The Galaxy Note5 does not have water-resistance protection so even a tiny amount of water inside the logic board, or in any of the components inside can mean problems sooner or later. Problems resulting from water damage cannot be fixed by tweaking the software or installing apps. Charging a wet electronics is one of the surest way to kill it. Try to dry the phone thoroughly by disassembling it and putting all the components in a bag of rice for a week. If you’re lucky and water has not shorted any component, you should be able to use the phone again normally. If damage has already occured before or after wirelessly charging it, then repair may be the only way to go. You may still be able to use the phone again after replacing the damaged component. For example, if the problem only lies on the charging port or the screen assembly, replacing them may allow you to use again normally. 90% of the time though, water damage affects multiple components at once causing the system to shutdown. If such has occured on your device, you’re out of luck. The phone is a good as gone and you’re better off getting a new one than having it repaired.
Problem #3: How to fix Galaxy Note5 battery drain and slow charging issues
Hello. My name is Heidi Watterson and I am having problems with my Samsung Note5 battery draining while charging and then when I get it to charge it charges very slowly. I even shut off the phone and let it charge and it took forever to get to 35% and then it continued to die.
I have tried troubleshooting from what I have read on your pages but nothing seems to be working.
Also this happened a few months back and I changed the charging cable and it seemed to work just fine. I have the original adapter and the charging cable I am using now isn’t the original one because it had done the same thing with not charging or battery dying while charging so I switched to this charger and it was working fine until last night.
I have tried to turn the phone off, put it in safe mode and at first it would say that my battery will charge at the normal rate and then in no time it would go back to 7 plus hours.. I also cleared the cache partition and it did the same thing. I just backed up my phone so I am getting ready to reset the phone. Which I have never done before.
I have had this phone since I think February or March and it’s been a pretty good phone except for the battery thing.. This is the 2nd time I have had to deal with this.. As we speak my phone is at 19% and it was just on 23%.
Not sure if this makes a difference or not but I bought the phone and it was refurbished… I have also went into my to settings and disabled as much as I can and still nothing is working.. I hope the factory reset fixes it but I am not going to lie I am so nervous about doing this because I have never factory reset a phone. I never had to before.. I know I don’t have the money to take it to someone and I also can not afford a new phone either.. If you have any other suggestions or advice I would greatly appreciate it.. Thank you for your time and I hope to hear back from you soon.. Thanks again.
Solution: Battery drain issue is one of the most difficult issues to diagnose because there’s a lot of possible factors that might cause it. If you’ve already tried our suggestions for this issue before contacting us, then you need to try a factory reset. In this situation, factory reset will help you check if the problems are caused by an operating system bug. If the phone works normally after a factory, that’s a sign that you’re dealing with a software issue. If the problem remains though, the cause is most likely hardware in nature, which means repair should be the next step.
To factory reset your Note5:
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Keep in mind that factory reset will delete all your personal data. Be sure to back them up before doing a factory reset.
Problem #4: Galaxy Note5 restarts on its own
My phone will shut down without asking. In order to get it to restart I must do what you stated, above.. Force reboot. The phone will not start up any other way. When the phone was 9months old I began to have issues when the update was made. The phone started over heating, the phone would shut it self off. Attached told me that it needed a hard wipe out and to reput the Apps in one at a time, no problem. But when Chrome came on…major problems.. I had to take off Facebook and forcestop it to slow down the problems. The phone still has problems, and when I shut if off, the apps that were up prior are still up. I called Att and Samsung about problems and have had Apps shut down constantly since the 9 mth. Point..I have spent so much time trying to get this to work right. I’ve taken in to Att, only to have them tell me to upgrade to a new one. I just paid this one last October., Now they want me to buy a Samsung Galaxy Note 9 for over 1k. This one was 780. No one fixed it when it was under warranty. Why would I trust another?
Solution: We really can’t comment on the subject regarding your phone’s warranty because we don’t know what state it is in and its history. What we’re here for is to advise users what their best course of action are. Your current issue can be due to a software glitch or a bad hardware. To find out, you need to do one thing — factory reset. In factory state, your phone’s software should be stable and should not cause any problems. So, if the problem continues even after the phone’s software has been returned to its defaults, that’s a sign that the cause is bad hardware. What that hardware is for a technician to find out. If you’re lucky and the issue is only isolated to the battery, replacing it may be an easy fix. If there’s other reasons for the issue, you may end up replacing the motherboard, which can be very costly. If factory reset won’t fix your issue at all, we suggest that you let Samsung examine the hardware so they can advise you if it can be repaired or not.
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