The #Samsung #Galaxy #J7 is one of the mid range Android smartphone models available in the market that is popular among consumers. One of its main selling points aside from its price is its use of a 5.5 inch Super AMOLED display at 1080p resolution. This makes it a good phone to use for viewing various multimedia content. Under the hood is an Exynos 7870 octa core processor which is paired with 3GB of RAM allowing the device to run smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 screen not responding after software update issue and other related problems.
If you own a Samsung Galaxy J7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Galaxy J7 Screen Not Responding After Software Update
Problem: hi, I have a J7 that’s 5 months old and just had a software update today, Sept. 21, 2018. After the update, my phone rebooted but my screen no longer responds. The home button finger sensor works and so does the two function keys on its side. I took off the screen protector and did the soft reset a couple of times. I can’t access my phone.
Solution: The best thing to do right now is to check if the problem is caused by a software glitch that occurred after the software update. You will need to start the phone in recovery mode then do a factory reset from here. Take note that this will erase your phone data.
In case the phone still remains unresponsive then this could already be caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.
Galaxy J7 Screen Went Black
Problem: The phone’s screen went black. I tried holding the volume and power button but it didn’t work. I plugged it in to my laptop and it made the noise that it connected. When I tried rebooting it when it was plugged in it would make the disconnect and then reconnecting noise at 10 seconds of holding it. The light at the front of the phone is also still blinking green for a notification. Please help
Related Problem: I have a Samsung Galaxy J7 & my screen remains black when i turn it on. the 2 lights on the bottom of the phone on either side of the home button light up but screen remains black. I am unable to put it in safe mode & unable to factory reset as the screen remains black. The screen went black all of a sudden while i was using the web browser & hasn’t come back on since.
Related Problem: Samsung Galaxy J7 carrier is Optus Australia Has Android 7 installed . Was using web browser when the screen went black. I tried entering safe mode & factory reset but the screen remains black so i am unable to see it at all. The lights on either side of the home button come on & when i hold down the home button, Vol down button & power button i feel the phone vibrate but screen remains black. All help and information to fix my black screen so i can see it again would be greatly appreciated. thank you kindly in advance.
Solution: The best thing that you can do right now is to check if the screen works when the phone is started in recovery mode. If the screen works in this mode then the problem might be caused by a software glitch. You will have to do a factory reset in this mode. Take note that this will erase your phone data.
If the above steps fails to fix the problem then this could already be caused by a faulty hardware component. You should bring the phone to a service center and have it checked if this is the case.
Galaxy J7 Screen Has Grey Lines
Problem: I have a Samsung Galaxy J7 and yesterday I was in the parade for homecoming but I was on my phone in the car and it was fine (I cracked my screen in December 2017 but it is September 2018 now) but when I got on to the float I turned on my phone and these grey lines that seem to move have filled up my screen and sometimes my buttons don’t work but if I turn of my phone they work but is there a way I could fix it myself or do I need a professional?
Solution: It appears that this problem is already a hardware related issue caused by a cracked display. You can however try to check if the problem is caused by a software glitch by backing up your phone data then doing a factory reset. If the issue persists after the reset then it’s likely that you will need to have the display assembly of the phone replaced at a service center.
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