The #Samsung #Galaxy #J3 is one of the best low cost Android smartphone model available in the market today. The 2017 version of this phone uses a 5 inch PLS touchscreen which has a 720p resolution. Under the hood is the Exynos 7570 quad core processor and 2GB of RAM which is sufficient to let the device run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 freezes in Samsung logo issue and other related problems.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J3 Freezes In Samsung Logo
Problem: Hi, my son has a Galaxy J3. The phone was running very poorly (slow and bad connectivity) so he powered it down and restarted it. During start up it got to a very light blue screen with a Samsung (in black background and white writing) logo come up and then frozen. It was like it for a few hours and pressing and holding the power button had no effect. We did a soft reset, turn off the phone and tried again, but it’s frozen the same way again. Any ideas?
Solution: The best thing you can do right now is to remove the microSD card of the phone then start the device in recovery mode. If you are able to access this mode then proceed with the steps listed below.
- Wipe the cache partition of the phone.
- Perform a factory reset. Take note that this will erase your phone data.
If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.
J3 Not Turning On After Drop
Problem: Had it in a case dropped it and the phone went black won’t turn on when put on charge the only thing it would show was the charging symbol. So i banged it on the table on every side and corner of the phone and it started working again turned on and held charge then I dropped it again wasn’t in a case and it’s back to doing the same thing again
Solution: It appears that the drop has physically damaged some component of the phone. You still troubleshoot this problem by first charging the phone for at least 20 minutes using its wall charger. Make sure that the charging indicator is present. If it isn’t then clean the charging port of the phone using a can of compressed air then try using a different charging cord and wall charger to charge the phone. You should also try charging the phone from a computer USB port. Once the phone has sufficient charge do a soft reset by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone still does not turn on then you should bring this to a service center and have it checked.
J3 Charging Cord Needs To Be Pushed Hard To Charge Phone
Problem: Im having a hard time charging my phone. I have to push the charger in and down quite hard to get the device to charge and once its in its sweet spot i cannot move it. Soo… i thought i was the charging cord and bought a new one today and the same problem persists but it’s harder to get it in its sweet spot. Not sure if phone is bad or what but its been going on for a while and it really pisses me off. Any help is greatly appreciated. Thanks!
Solution: It looks like this problem is caused by an issue with the phone charging port. Try cleaning this port using a can of compressed air making sure that any dirt or debris stuck in it is removed. Once this is done try using a different charging cord and wall charger to charge the phone. If the issue persists then you should have the charging port of the phone checked at a service center. There’s a possibility that this port will need to be replaced with a new one.
J3 Stuck In Carrier Logo Screen
Problem: This is a galaxy J3, I bought a new phone and did a hard reset. After the reset I tried to reboot but it only gets to the carrier screen which is Metro PCS. It then starts to heat up. The battery is >80% I tried turning the phone off and waiting 1/2 hour, I also held down the power button for >1 minute, no help, and all the other suggestions. It wont boot to safe mode. I never see the safe mode message at the bottom. Before the factory reset it was working fine.
Solution: If the phone has a microSD card installed then I suggest that you remove it. Once the card is no longer present start the phone in recovery mode then wipe the cache partition of the device. Follow this up with a factory reset. Restart the phone then check if the issue still occurs. If it does then this could already be caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.
J3 Screen Has Gone Black
Problem: screen gone black..i can receive calls and messages. it vibrates as well when i power it on or off. still nothing on the screen….this all started 2 months back .it usually got fixed by using the vol down key and the power key all at the same time. but today nothing is working. it’s been nearly 7 hours.i have even tried forced restart while charging. i didn’t dropped the phone so i guess it’s not because of some damage.although i have a social media app called – gbwhatsapp .it sometimes stops and the error flashes on the screen – unfortunately gbwhatsapp has stopped.. this might be the reason help me pls
Solution: The best thing you can do right now is to check if the screen works when the phone is started in recovery mode. If it does then you will need to do a factory reset in this mode as the problem could be caused by a software glitch. Take note that this will erase your phone data. Restart your phone once this is done.
If this does not fix the problem then you should bring the phone to a service center and have it checked.