Various factors can trigger slow browsing problems to occur in mobile devices. Among the possible causes are network problems, browser errors, invalid settings, data corruption, and problematic Wi-Fi equipment. Sometimes, the problem can be isolated to a particular website or page especially during downtimes. Software bugs and malware are also among other possible culprits. All these make it a complex issue to solve.
Nonetheless, there are some simple solutions to deal with slow browsing issue. The highlighted solutions below are used to fix slow Internet browsing issue on a Samsung Galaxy S9. You can refer to this walkthrough whenever you’ll encounter troubles loading websites and pages on the same device. Read on for more details.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
How to troubleshoot Galaxy S9 with slow Internet browsing issue
To make sure this isn’t an account-related issue, contact your carrier and make sure everything is good with your account and service status. Ensure that the right Internet plan is set and activated on your account. Also ask if there are any ongoing outages that may affect Internet services in your place. If everything is good with your account and service plan and no network outage is transpiring, try to rule out software-related problems on your Galaxy S9 that yield to slow Internet browsing.
First solution: Force stop browser app and then restart.
Your browser app may be having some random glitches and is acting up. To clear such errors, force stop your browser app and then restart your phone. Here’s how it works:
- Navigate to Settings-> Apps.
- If necessary, tap the Dropdown icon to select All apps.
- Find your browser app from the list.
- Tap FORCE STOP twice to confirm. This forcibly triggers the browser app to quit.
Clearing browser app’s cache, cookies, browsing history and other data can also help improve and optimized browsing experience. You may lose some saved pages and website logins from doing so but it’s also worth a shot.
To make sure this isn’t an isolated problem to a browser app, try to browse websites using other browser apps. If you’re using the stock browser app, then try use Google Chrome or other reliable Android apps for browsing.
Second solution: Turn Wi-Fi off and then on again.
Restarting your Wi-Fi connection can also help rectify minor connectivity issues including slow browsing. One way to do achieve this is by turning Wi-Fi off and on.
- You can access and manage Wi-Fi connection from the notification panel or by going to Settings-> Connections-> Wi-Fi menu. Then tap the Wi-Fi switch to turn the feature off for a few seconds and then tap to turn it back on.
This old trick effectively clears minor errors affecting the wireless functions including site loading and browsing speed.
Third solution: Forget Wi-Fi network then reconnect.
A corrupted Wi-Fi network is usually unstable or doesn’t work at all. If you’re still having trouble loading sites and pages after restarting your Wi-Fi connection, then consider this as your next option. This will allow you to establish a fresh Internet connection like the first time you connect to the Internet using your wireless network. Here’s how to forget or remove your Wi-Fi network on your Galaxy S9:
- Swipe up or down from the center of the Home screen to access the Apps screen.
- Tap Settings.
- Tap Connections.
- Tap Wi-Fi.
- Make sure that the Wi-Fi switch is turned on or positioned right.
- Tap the Wi-Fi network you want to remove or forget.
- Tap FORGET to confirm.
Reboot your phone then add/set up your Wi-Fi network again with these steps:
- Swipe up or down from the center of the Home screen to access the Apps screen.
- Go to Settings-> Connections-> Wi-Fi.
- Make sure that the Wi-Fi switch is turned on to view the list of available Wi-Fi networks in range.
- Tap to select your preferred network.
- If prompted, enter the correct network password to continue.
- Tap CONNECT.
Wait until your phone is connected to the selected Wi-Fi network. Once connected, open your browser app and try to navigate various websites and see if they’re all loading faster.
Fourth solution: Reset APN/network settings.
Resetting the network settings on your phone clears and restores Bluetooth connections, cellular networks, and Wi-Fi network settings including saved networks and passwords. Network errors that caused slow browsing issue on the phone are likewise cleared in the process. If you wish to try it, then follow these steps to reset network settings on your Galaxy S9:
- Open the Settings app.
- Scroll to General management.
- Tap Reset.
- Select Reset network settings from the given options.
- If prompted with a warning prompt, read and review the message then tap RESET SETTINGS to continue.
- Enter your current PIN, password, or pattern when asked.
- Then tap RESET SETTINGS to confirm.
Restart your phone when the network settings reset is complete and then re-configure your network settings manually and accordingly. You will need to set up and connect to your Wi-Fi network to get your phone back online.
Fifth solution: Power cycle the wireless router or modem.
Firmware issues on the network equipment can also be the main reason why you’re experiencing network connectivity issues including slow browsing problem on your device. To clear this out, rebooting the wireless router or modem is recommended. If you can access the router or modem right now, find the switch then turn it off. When it’s powered off, unplug the AC adapter from the power source for about 30 seconds to 1 minute, to rest the device. After the elapsed time, plug it back into power and then turn the router/modem back on.
Wait until all the light indicators stabilized then reboot your Galaxy S9 smartphone. After the phone reboots, reconnect to Wi-Fi and then try to browse different sites to see if they’re already loading faster.
Make sure your phone software is up-to-date. If not, then download and install the latest Android version for your Galaxy S9. Or you can also contact your Internet service provider for further troubleshooting assistance if slow browsing problem persists on your Galaxy S9. They’ve got the required tools to run further network test or IP configurations to fix your Internet problem. Or you can also report the issue to Samsung Support for other options especially if what you’re dealing with is a post-update issue.
If you suspect that your wireless router or modem is to blame, then you can seek further assistance from the device manufacturer or your service provider. This would be necessary if all your devices are experiencing the same problem.
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- How to troubleshoot Galaxy S9 with slow Internet browsing issue