How to fix commonly reported Samsung Galaxy S7 Edge Internet problems

  • Learn how to #troubleshoot some pre-installed apps with the #Samsung #Galaxy S7 Edge (#S7Edge) that can’t connect to the internet.
  • How to fix your phone whose mobile data connection keeps dropping off.
  • Is there really a prioritization issue with the Play Store that affects phones connected via Wi-Fi?
  • How to permanently fix an issue involving the S7 Edge whose mobile data connectivity deteriorates over time until it drops off.
  • Who to contact if you have issues with mobile data connectivity with your phone? Companies concerned are Straight Talk and Samsung.
  • Learn how to troubleshoot your phone that can’t connect to the mobile data with new SIM card.

We received a lot of internet-related issues from our readers ever since we started supporting devices. They are the most commonly reported problems not just with the Samsung Galaxy S7 Edge but all across the Android platform.

Read on to know more about these problems and how to fix them. If you already contacted us regarding this issue before, try to browse through the problems I cited in this article as we may have already addressed your concern.

If you have other issues with your phone, visit our S7 Edge troubleshooting page and browse through the problems we already addressed. Find problems that are similar to what you have and use the solutions we recommended. You may also contact us through this form should you need further assistance.

Q: “Hello Droid guy, I purchased my Samsung Galaxy S7 edge a few days back. For the first few days it was all good I loved it very much. But since yesterday I have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo sports and news updates on the edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when I operate with mobile data they seem to work fine. I am able to use all the Google apps with my home Wi-Fi except for Facebook and  apps on the edge panel. Please help me out.

A: It might be just some issues with your apps, so the first thing you should is troubleshoot one app that you’re having problem with. For instance, since you are having issues with Facebook, let’s troubleshoot that first and then we go to other apps. The first troubleshooting procedure you should do is clear the cache and data of the app. It’s safe to do it with Facebook because you won’t lose anything but your setting preferences…

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this procedure doesn’t fix the issue, then you need to do some general firmware troubleshooting especially if the issue started just recently or after an update. You have to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

These might be just the procedures you need to fix this kind of problem, otherwise, you need to do the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My new Samsung Galaxy S7 Edge’s mobile network drops sometimes. It happens randomly between 2 to 3 times a day. Every time it drops I lost all internet connection from my mobile carrier. I’ve tried turning on and off mobile data and airplane mode but it doesn’t help. The only solution for this is to restart the phone, but it’s really annoying to restart so often. How to fix this issue?

A: If this problem occurs with both Wi-Fi and mobile data enabled, try going to the Advanced Wi-Fi settings and turn on ‘Smart Network Switch’ so your phone will be connected to mobile data and won’t automatically switch between networks. If the problem still persists, try wiping the cache partition (follow steps above) or you may call your provider and inquire whether there’s an issue with the network or not.

Q: “I believe edge has prioritizing problem with Play Store. I have a newer C6300 Netgear dual band modem/router. S7 Edge can’t handshake with Play Store unless you either use the guest band on router or you put phone in airplane mode then turn WiFi back on.  S7 Edge works find with app in data mode.

A: I believe the problem isn’t the “prioritization” because there’s no such thing. I think the problem is with the settings of your new router. Try switching to a band that has less interference and see if that helps or you may call your Internet Service Provider and check your router.

Q: “Dear droid guy, I recently purchased a Samsung Galaxy S7 Edge. I am already having issues with the network connectivity and the LTE signal. I really hope you can help me. The problem is when I unlock my phone the H+ is displayed on the top right corner but it seems that the internet is not working. After a couple of seconds the H+ becomes H and then the phone completely loses connectivity to the network and also does not allow me to make calls or send text messages. This keeps happening throughout the day. Firstly, I contacted my carrier and also talked with other people that are on the same carrier. It would seem that the problem does not lye with the carrier.

I then proceeded with solutions found on the internet. One solution that seemed to have solved the problem was the wiping of the phone’s cache. This worked for about a day but then again the problem resurfaced making me lose connectivity. I now cannot make calls, send texts or connect to the internet. If you need any more information let me know. Thank you!

A: No carrier or service provider will ever agree that the problem is with their network. So, if you call tech support and inquire about it, you’ll be told everything is working fine. The same thing goes for Samsung, its techs will never agree to the idea that their device is the problem if there’s no solid proof. So, what you need to do is perform the master reset and if the problem remains, have the device replaced and hope the next unit is working properly.

Q: “I have a Galaxy S7 Edge that I bought on eBay. I have it connected to the Straight Talk network.  It worked great for 3 weeks and then all the sudden my mms and Internet aren’t  working. I have done a factory reset,  my APN is correct and I have gotten a new SIM card. Straight Talk says they can’t help me, and Samsung says the same. I don’t know what to do any more! Please help!

A: Then why are you staying with Straight Talk if they can’t help you with it? It is clear that when it comes to mobile data, the service provider or carrier is the first one that could be able to help you. I don’t know how you verified your APN but try to ask for it from Straight Talk’s tech support rep. The company has the history of changing its APN more often than others. Also, inquire about your account to see if it’s barred from sending/receiving MMS.

Q: “A little more background: my husband’s S7 Edge developed the same problem the same day. He is on a separate contract and we bought our phones 2 different places. I can still receive pictures, I just can’t send them. When I got my new SIM the data worked for a little while before it cut off again. And when I take my current SIM out of this phone and put it into my old S6 Edge and set up my APN, it works just fine.

A: It still has something to do with the APN. In the US, a phone has to be provisioned or entered into the carrier’s system to receive service even if it already has a SIM card. Try calling your service provider as they can do something about it for sure.

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  1. Hi –
    I have a similar issue to Miguel February 21, 2017 at 1:38 pm

    Just switched to T-Mobile and and my AT&T S7 does not have data. I do not get the 4g lte sign either. Tmobile says everything that can be done has been done (days of tech support) and that the problem lies with the unlocked at&t phone and that I now need to buy a new phone.
    Thank you.

  2. Hey droid guy

    My s7 edge recently stopped connecting to my service provider and is only allowing emergency calls??? Ive tried everything!!!!!!! I just facirtory restored my.7 edge and still wont connect to mine or any service providers????
    Ive tried resetting all the setting, i took it into optus and the sim card is fine, ive factory restored it and nothing…..why has this happened and how do i fix it????? Ive had it for a year now and it only just started doing this 2 days ago…please help

  3. Just switched to T-Mobile and and my AT&T S7 edge does not have data after restart it. The only way I can get my data back is to eject the sim and reinsert. Not a minor issue but it’s kind of annoying have to do every time. One more thing, I cant seem to get to access to the internet while im talking on the phone. Any ideas? Thanks in advance.

  4. Hi, I just bought new Galaxy s7 edge. It connects to different wifi, but when I try to agree on the terms and condition and enter Agree, it tried to connect to the Internet but with no success. The message I am getting no Internet connection. Shall I skip the terms and warranty issue and try to connect to the internet? Can you please help.
    Thank you

  5. My, 9 months Samsung 7 edge, first time I have problem with this mobile. Yesterday, after sistem update , it’s dissappear wi-fi icon, I cannot open , I tried everything, the mobile data working, I have other diveses work perfect. Maybe I have to do the last factory reset.

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