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Why does Google Chrome keeps on crashing on my Samsung Galaxy S9 Plus and how do I fix it?

There are several reasons why a pre-installed app like the Google Chrome crashes even on a premium phone like the Samsung Galaxy S9 Plus. Sometime it’s due to a minor problem with the app itself and there are times when the problem is just one of the symptoms or results of a more serious firmware-related issue. It’s difficult to pinpoint what the cause is without doing some troubleshooting procedures.

So, in this post, I will walk you through in troubleshooting your Galaxy S9 Plus. Let’s consider every possibility and rule them out one by one until we can determine what the problem is and how to deal with it. App-related problems aren’t really that complicated. You may be able to fix it on your own without asking for help. So, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 Plus with Chrome browser that keeps crashing

The course of our troubleshooting will be to rule out the possibility that it is just a minor problem with the app and then we’ll move on to more complicated procedures that have direct impact on the firmware if the problem continues. So, with all that being said, here’s what you should do about this problem:

First solution: Restart your Galaxy S9 Plus

It is very important that you try doing this especially if it’s the first time you encounter the problem because there’s always a possibility that it’s just a result of a very minor glitch in either the app or the system. Try rebooting your phone normally and then open Chrome once the device becomes active. If the problem continues after this, then try the Forced Reboot.

Press and hold the volume down and power keys together for 10 seconds or more. It will refresh your device’s memory and reload all its apps and services. If it’s just a problem with the app or due to a minor glitch, then this procedure is enough to fix it. However, if the issue continues after this, then move on to the next solution.

Second solution: Reboot your Galaxy S9 in Safe Mode

The purpose of this procedure is determine if the problem is caused by one or some of the third-party applications you installed. Because if it is, then the problem is much easier to fix because just have to get rid of the app that’s causing the issue and that’s it! By running your phone in safe mode, you’re temporarily disabling all third-party apps. If Chrome doesn’t crash while in this mode, it means there’s a third-party app that’s causing the problem that’s why it’s very important to do this.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming that the app no longer crashes while in this mode, then next thing you should do is find out which of your apps is causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if Chrome still crashes while in safe mode, then you need to do the next procedure.

Third solution: Clear Chrome’s Cache and Data

This will reset the app back to its default settings as well as delete all its caches and data files that may be corrupt. It is imperative that you do this procedure after the first two methods failed because we still haven’t ruled out the possibility that it’s just an issue with the app. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Chrome.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

You may reboot your phone to refresh its memory and then try to open Chrome to see if the problem still happens and if it still does, then you have to move on to the next procedure.

Fourth solution: Master Reset

Chrome is a pre-installed application and you cannot just uninstall it like what you can do with third parties. At this point, it’s better to reset the phone as you may be facing a firmware issue and a reset will surely fix it. However, make sure to make a backup of your important files and data before doing so as they will be deleted and you may not be able to retrieve them once they’re deleted. Here’s how you reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this simple troubleshooting guide can help you fix the problem with your phone. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

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