When your computer failed to recognize your smartphone the moment you plugged it into the computer’s USB port, it may be due to a problem on the phone or computer system. This denotes the need to troubleshoot both devices unless hardware damage is to blame.
Highlighted in this post are applicable workarounds to address a pertinent issue regarding a Huawei Mate 10 Pro smartphone that is not recognized by a Windows PC. If you happen to encounter the same issue while attempting to access and manage data from your Huawei Mate 10 Pro smartphone on your Windows PC, then these subsequent walkthroughs may be able to help you. Read on to learn more.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
Troubleshoot software problems on your Huawei Mate 10 Pro
To clear software errors on the phone that might have barred access to your PC, try these subsequent methods.
First solution: Soft reset/reboot your Huawei Mate 10 Pro.
This can help clear minor software glitches on the phone system that may have caused problems and barred your phone from having access to the computer system. Here’s how a soft reset is done:
- Press the Power button for a few seconds until the menu options appear.
- Select Power Off option then tap OK.
- After 30 seconds, press and hold the Power button until the device restarts.
Allow your phone to finish restarting then try to plug it back into the computer using the original USB cable.
Second solution: Wipe cache partition on your Huawei Mate 10 Pro.
System cache or temporary data on the phone system that were corrupted can also cause problems to occur. To clear this out, wiping cache partition would be necessary. Here’s how it’s done:
- Turn your phone completely off.
- Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
- When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
- Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
- Then press the Power button to confirm selection.
- Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
- Press the Power button to confirm and reboot your phone.
As soon as your phone boots up completely, connect it to your computer’s USB port and see if it’s already recognized. Otherwise, try the next solution.
Third solution: Enable USB Debugging mode on your Huawei Mate 10 Pro.
Android devices have some advanced features and hidden functions. One of these features is the so-called USB debugging mode. It’s one of the Developer options that can be enabled whenever problems occur when attempting to connecting the phone to a computer. Here’s how to access and enable this option on your Mate 10 Pro smartphone:
- Tap Settings from the Home screen.
- Scroll down and tap About phone.
- Tap on the Build number several times until you will see a message saying that You are now a developer or something similar. That’s a hint that Developer options are now enabled on your phone. By then, follow these steps to enable USB Debugging mode on your Huawei Mate 10 Pro:
- Go back to Settings menu. You should now see Developer Options from the given menu options.
- Tap Developer options.
- Then tap on USB debugging option to enable the feature.
That should allow your phone to communicate with and be recognized by the computer’s operating system. To see if it works, connect your phone to your PC using the supplied USB cable. If it’s still not recognized, then there may be some problem on your computer system that needs to be resolved so it will be able to detect your Huawei Mate 10 Pro among other external/USB devices.
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Troubleshoot your computer
The above methods should be good enough to get rid of any software errors that halted the phone from establishing connection with the computer system. Thus, if your computer is still won’t recognize your Huawei Mate 10 Pro smartphone, then that’s likely a problem on the computer system. You can try these basic workarounds to rule out minor software errors from the underlying causes.
First solution: Reboot your PC (power cycle).
Like smartphones, computers also need a system reboot whenever the system or any program goes wrong. Doing so can help clear errant programs and corrupted cache from the internal memory that may have afflicted the system performance. You can do the usual restart through the Start menu. Here’s how:
- Click the Start/Windows icon on the task bark at the bottom left corner.
- Click the Power icon.
- Then select Restart from the given options.
- Alternatively, you can right-click on the Start/Windows icon, go to Shutdown or sign out then select the option to Restart.
Note that menu options vary depending on the version of Windows or operating system your computer is running on.
Second solution: Turn off or disable security software on your computer.
Security software including firewall and antivirus may also hinder your device from accessing the computer system. So it’s either your phone won’t be able to establish connection to the computer system or your computer won’t be able to recognize your phone. The error prompts may vary depending on the security software you’re using.
To rule this out, try to disable any firewall or antivirus program installed on your computer. Then connect your phone again with them disabled.
For further assistance on how to disable or manage permissions and settings on your security software, contact the developer of program. If you’re using a Windows firewall, then you can ask help from Microsoft support.
Third solution: Update, uninstall, or reinstall USB drivers on your computer.
USB drivers are usually required for smartphones to be read by the computer. These drivers must be installed on your computer before you connect your phone. It’s like a key to let the computer identify your phone among other USB devices the moment it’s plugged into the USB port. For your computer to read and recognize your Huawei Mate 10 Pro, it must have the required driver to support the device. To check and manage drivers on your Windows computer, follow these steps:
- Click on Start then go to Device Manager. A list of all drivers and devices will show up on the screen.
- Select the driver for your Huawei Mate 10 Pro from the list.
- If necessary, expand a category by to find the name of your smartphone then right-click on it and select the Update Driver option.
To know the exact driver required for your device, you can ask more information from Huawei Support or visit Huawei Help Center and search for the list of supported drivers, particularly for the Mate 10 Pro device.
For further assistance in performing more advanced troubleshooting procedures on your Windows PC, contact Microsoft Support or your computer manufacturer’s help desk. They will walk you through the required steps on how to eliminate possible hindrances and finally get your Huawei Mate 10 Pro smartphone be recognized by your Windows PC.
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- Troubleshoot software problems on your Huawei Mate 10 Pro
- Troubleshoot your computer