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What to do if Galaxy J5 keeps saying to use original charger and won’t charge

Hello Android fans! Today’s troubleshooting article will try to answer some questions regarding some power- and charging-related issues about the #GalaxyJ5. If you are a Galaxy J5 owner with a charging issue, make sure to browse through the cases below for solutions.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy J5 keeps saying to use original charger and won’t charge

I was charging my Galaxy J5. At one point it said i needed to use the the original charger in which I already was. And then it just ended up not charging whatsoever altogether. I tried to put a different battery in it but it still wouldn’t work. The other five won’t work either. I also had an S6 that just stopped working well stopped charging for no reason. I use a wireless charger with it for a while but it just stopped working too. I’m not sure if that’s a problem with the charging port or with the battery. But in regards to the five it was working just fine until I got that message saying to use the original charger which I already was and then it just never turned on ever again.

Hoping you can help me out in some way. Thank you. 

Solution: This type of problem is usually caused by bad hardware though at times, some software or app bug can also lead to it. To see if you are able to fix the issue on your level, follow our suggestions below.

Clear the cache partition

There’s a lot of issues that can happen if your phone’s system cache, stored in the cache partition, gets corrupted. To maintain good system cache in your device, make sure to clear the cache partition once every few months. It’s easy to do and should be part of maintaining good performance of your device.

To clear the cache partition on your phone:

  1. Turn off your Galaxy J5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

Install updates

Updates, whether they be for Android operating system or apps, can sometimes include fixes for known bugs. Make sure that your phone runs the latest available Android update at this time. Also, make it a habit of regularly checking for app updates if you turned off automatic app updates in Google Play Store. By default, your Android should automatically download and install app updates. If you change this setting in Google Play Store before, be sure to check it.

Check for bad third party app

Not all apps are good or compatible with recent Android versions so there’s always a chance of issues coming from bad apps. To check, you want to boot the phone to safe mode. Here’s how it’s done:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Charge your phone again using a known working charging cable and adapter. If it charges normally on safe mode only, then you know one of your apps is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your J5 is still problematic, repeat steps 1-4.

Reset all settings

At other times, charging bugs are fixed by resetting all settings to their defaults without actually wiping the phone (factory reset). Be sure to do this troubleshooting step and see what happens. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Check the charging port

Try wiggling or moving the charging cable from side to side and see what happens. This can sometimes work if there’s a physical problem with the charging port.

If the charging port is dirty or if there’s pocket lint inside that you can see, try cleaning it out using a can of compressed air. Avoid sticking something inside to prevent damaging the metal pins.

Factory reset

You may have to ultimately do a factory reset in this case, particularly if all the things we tell you to do will fail. Factory reset is the most that you can do in this situation. If there’s no change and the problem remains right after the phone has been reset, that means you have a problem with hardware. It may be one of the following:

  • broken charging port
  • malfunctioning Power Management IC
  • dead or defective battery
  • general motherboard failure

In any of this situation, there’s no software tweak or fix that you can do. You have to let a professional check the hardware so it can be fixed. Make sure to contact Samsung in this case.

Problem #2: What to do if Galaxy J5 won’t charge or turn on

Hi. I have a Samsung J5. This is completely new. I was able to charge it in the morning, then at one point it just became completely unresponsive to my charger. I did not realize until it was too late that it was not charging at all. no icon appears, no led light comes on. It isn’t the charger or the cable, interestingly I got it to display the battery icon with the lightning bolt (no percentage number) twice for a second each time after trying for almost an hour. I read the post about possibly having software issues, the issue is that it doesn’t have enough juice to even turn on into safe mode. Any suggestions would be greatly appreciated! 

Solution: The first thing that you want to do is to allow the battery to gain enough charge to power the phone. Avoid turning it on for some time. Leave it charged for at least one hour before you try to turn it back on. If the phone still fails to boot up after doing that, try to check if there’s an issue with the charging accessories. You can do that by using set that’s known to work. If possible, use an original Samsung Galaxy J5 USB cable and charger. If you don’t have that, any working USB cable or adapter from another Samsung device will work.

Sometimes, smartphones may charge through a computer but not when using its original USB cable and adapter. If you have a laptop or desktop, try to plug your phone in and wait for at least 2 hours. USB charging via a computer is slower compared to regular charging so ensure that you leave ample time to do it. If that will not work either, then you must have a hardware.

Try replacing the battery to see if that will work. If not, contact Samsung so they can check the entire system.

Problem #3: What to do if Galaxy J5 stops responding after it got wet

Like a month ago my phone got soaked. It turned on still but then the next day it didn’t. I let it dry out for like a month and a half. I charged it and everything worked except volume up and fingerprint scanner. The next day i put it to charge and when i got it to power on the battery that indicates that its charging disappeared and the screen turned black. Then the flash randomly turned on for a second and then turned off(this happened when it was all the way off). Now it doesnt power on at all or vibrate. But somehow it’s getting hot.

Solution: For phones without water-resistance protection, professional drying may be necessary to totally eradicate traces of moisture in the hardware. Your phone has either suffered catastrophic hardware damage right after it came in contact with water, or there may still be traces of moisture when you turned it back on after month that damaged the circuit. We suggest that you let a technician check the device so an assessment can be made. If you’re lucky and there’s no permanent damage to any of the major components, a minor repair may be resolve the issue.

Problem #4: How to recover files from Galaxy J5 that won’t boot up

Hello. My son has a Samsung J5 that has been handed down from his mom. It was originally on Verizon, but she switched it to T-Mobile about 2 years ago. Although it still shows Verizon on the start up screen, the phone has worked fine for the last 2 years. A couple days ago, he tried to turn on his phone and it hung up at the Verizon start up screen and does not go past that point. The only way to get it to stop is by pulling the battery.

We took it to the T-Mobile store and tried to clear the cache, but it did not help. We would simply do a manufacturer reboot, but, are trying not to lose his pictures from an Alaska trip a few weeks ago. We checked and the pictures were not backed up to his google account and he does not have an SD card. Is there ANY way we can get the pictures off or are we out of luck? Thank you for considering our inquiry.

Solution: Unfortunately, there’s no way to create a backup of what’s inside the phone’s internal memory in this state. You need to have a working operating system so that you can unlock the screen and access the files in the storage device.

Try to see if you can instead restart it to safe mode. If it works fine on safe mode, then you should be able to access those files like when it’s in normal mode. Refer to the steps above on how to restart your J5 to safe mode.

 


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