The #Samsung #Galaxy #S8 is one of the best flagship phones released last year that’s popular among consumers. The phone has a solid build quality and uses a 5.8 inch Super AMOLED display that goes all the way to the edges of the device. Under the hood is s Snapdragon 835 processor which when combined with 4GB of RAM allows the phone to run any app smoothly. Although this is a great performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 stuck in bootloop issue and other related problems.
S8 Stuck In Bootloop
Problem: A year old S8, unsure of OS (Never rooted or modified). I was driving home from running errands when I heard my phone vibrate on the console of my car. It was restarting (for some reason), but wouldn’t restart. It keep trying to boot, and then it would shut down…boot/shut down…continuously. The phone got very hot during this time. Finally, it went to a black screen with a pulsing blue light up top. I’ve tried rebooting several times, but it just gets stuck in the rebooting loop. Took it in to Verizon, and tried to boot in safe mode…same thing, just back to the booting loop. Finally tried a factory reset, and it came up a couple times with the fallen Android logo and exclamation sign with “No Command” underneath. I’ve tried safe mode, factory reset, normal boot, and even shut down. It keeps going back to the blue “Recovery Booting…” with black screen. It cycles about every 8-10 seconds from black screen to “Recovery Booting…” until battery dies. It won’t restart at all.
Solution: The best thing you can do right now is to connect the phone to its wall charger and let it charge for at least 20 minutes. Remove the microSD card of the phone if you have one installed then start the device in recovery mode. From here you will need to wipe the cache partition of the phone then follow this up with a factory reset. Take note that this will erase your phone data.
If the issue persists then this could already be caused by a faulty hardware component. The best thing you need to do right now is to bring the phone to a service center and have it checked.
S8 Freezes Not Turning On
Problem: Hi, my S8 suddenly froze a couple hours ago and will not turn back on. I have tested both a wall charger and USB laptop charger, both of which I’ve successfully used recently, and neither works. I have also tried holding down the Power and Volume Down buttons for 10+ seconds and that also does not work. I do not know which Android Version it has/had. What are my options? I am currently in Sweden but purchased the phone in California.
Solution: Try cleaning the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done check if the phone can charge with a wall charger. In case it does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port. Once the battery has sufficient charge you should restart the phone by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone starts then I suggest that you backup your phone data then do a factory reset to prevent this issue from happening again.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
S8 Will Not Turn On After Exposed To Heat
Problem: I own a Samsung S8. I left my phone by accident in the car while in church. I live in Austin.Tx and it is very hot. When I attempted to turn on my phone, the screen remained black. It will make a few noises if I press side buttons and I have tried charging it. I also tired a soft reset. The screen is still black. I am not sure what to do. Any suggestions, please
Solution: The first thing you will need to do in this case is to cool down your phone. Once it has cooled down try connecting it to its wall charger and let it charge for at least 20 minutes. Make sure to check if the phone overheats when you charge it. If it does then immediately disconnect it from the charger and have the phone repaired at a service center. If the phone does not overheat when charging then when it is still connected to the charger try turning it on. In case it does not turn on then the exposure to heat might have damaged the phone battery. The best thing to do right now is to bring the phone to a service center and have it checked.